Remote Inbound Customer Service Agent (U.S.A. Healthcare)

Inbound Customer Service Agent – Healthcare (Remote)
Remote | Full-Time | PHP 30,000–35,000/month
Shift: 8 hours/day | Hours: 10:00 AM–10:00 PM CST | Schedule assigned upon hire

About the Role

We’re looking for a professional and dependable Customer Service Agent to handle inbound calls on behalf of a U.S.-based healthcare client. You’ll assist plan members with their questions and concerns, ensuring every interaction is handled with care, accuracy, and full compliance with U.S. privacy and healthcare regulations.

What You’ll Do

• Answer inbound calls from U.S. healthcare plan members professionally and promptly
• Assist members with questions about benefits, coverage, and general healthcare services
• Handle member information in accordance with HIPAA regulations and U.S. privacy laws
• Accurately log and document call details in the client’s system
• Escalate complex issues to the appropriate team when needed

Preferred Qualifications (Not Required but a Plus)

• At least 1 year of customer service experience, preferably in a call center or BPO
• Background in medical billing, health insurance, or healthcare administration
• Basic familiarity with the U.S. healthcare system and medical terminology
• HIPAA compliance training certification
• Knowledge of U.S. patient privacy laws and data protection standards

Technical Requirements

• Windows 11 operating system
• Intel Core i3 or i5 processor (or higher)
• Two (2) monitors
• Wired headset only
• Stable wired internet connection

How to Apply

Submit your updated CV/resume along with a voice recording.

Applications without a voice recording will not be considered.

We look forward to hearing from you!