Remote Contact Center Agent

Contact Center Agent – Permanent WFH Anywhere in the Philippines
No BPO Experience Required
No sales or high-pressure environment


Job Description
• Provide Equity Premium Services’ consumers with exceptional service experience.
• Schedule consumers appointments with Equity Premium Services Expert Homeowners Advisors.
• provide consumers with information about Equity Premium Services’ world-class products and services.
• Keep records of consumers’ interactions and actions taken.

Qualifications
• Be Yourself while inspiring your Equity Premium Services team with your ideas, knowledge, and self-starting attitude.
• Be creative, friendly, and solution-oriented with consumers and colleagues.
• Understand the need to rise above expectations and go that extra mile for consumers.
• Punctuality, performance, and positivity will set you up for success.
• Experience in contact center or customer service environments is preferred but not mandatory.
• Effective communication skills in English.

Technical Requirements
1. Computer/Laptop:
• Minimum 8GB RAM
• Dual-core processor or higher (Intel i3/i5, AMD Ryzen, etc.)
• Windows 10 or higher / macOS
2. High-Speed Internet:
• Minimum 10 Mbps download and upload speed
• Wired (Ethernet) connection preferred over Wi-Fi
3. Webcam and Headset with Microphone