Receptionist / Client Coordinator

Remote Receptionist / Client Coordinator (Philippines)

Location: Remote (Philippines)

Schedule: Monday–Friday, 9:00 AM – 2:00 PM Pacific Time (USA)

Hours: 25 Hours Per Week

Compensation: $500 USD Per Month

About Us:
We are a growing U.S.-based website design and digital marketing company that helps businesses generate leads, improve their online presence, and grow their operations.

We are looking for a professional, detail-oriented Remote Receptionist / Client Coordinator to become the primary point of contact between our clients and the internal team.

This position is critical because most of our team members do not regularly make or receive phone calls. You will serve as the communication bridge between our customers, the Project Manager, and the Sales Team.

Position Overview:
Your primary responsibility will be answering inbound calls, gathering accurate information, taking detailed notes, and ensuring customer requests are properly communicated to the appropriate team member.

You will also make outbound calls when needed to collect information, follow up on requests, gather content, obtain approvals, schedule meetings, and help keep projects moving forward.

The ideal candidate is an excellent communicator with little to no noticeable accent, strong listening skills, and exceptional attention to detail.

Responsibilities:

Inbound Calls:
Answer incoming customer calls professionally and courteously
Listen carefully and gather all necessary information
Take detailed notes during conversations
Create clear summaries for the Project Manager or Sales Team
Ensure customer requests are accurately documented and communicated
Provide a positive customer experience on every call

Outbound Calls:
Contact clients as requested by the Project Manager or Sales Team
Follow up on missing information, approvals, documents, content, or project-related requests
Confirm appointments and scheduled meetings when necessary
Gather information needed to keep projects moving forward
Build positive relationships with clients through professional communication

Administrative Duties:
Maintain accurate records of all customer interactions
Organize and document client communications
Track outstanding requests and follow-up items
Ensure no customer requests are overlooked
Help improve communication between clients and internal team members

Requirements:

Required Qualifications:
Excellent spoken and written English
Little to no noticeable accent
Professional and friendly phone presence
Strong listening skills
Exceptional note-taking ability
Highly detail-oriented
Reliable internet connection
Quiet home office environment
Ability to work independently
Strong organizational and communication skills
Dependable and punctual

Preferred Qualifications:
Previous receptionist experience
Virtual assistant experience
Customer service or call center experience
Experience working with U.S.-based clients
Familiarity with CRM, project management, or communication software

Work Schedule:
Monday through Friday
9:00 AM – 2:00 PM Pacific Time (USA)
Must be available and responsive throughout the entire shift
Consistent attendance is required

What Success Looks Like:
Clients feel heard and taken care of
Team members receive complete and accurate information
Customer requests are documented clearly
Follow-up items are completed on time
Communication errors are minimized
Projects move forward smoothly because information is collected correctly

Application Instructions:
To confirm that you have read the entire job posting, begin your application with the following phrase:

"Customer communication is my strength."

Please include all of the following with your application:

1. Resume
2. A brief introduction about yourself
3. A 1–2 minute voice recording introducing yourself and explaining your customer service experience
4. Internet speed test results
5. Confirmation that you can work Monday–Friday from 9:00 AM – 2:00 PM Pacific Time
6. A brief description of your experience handling inbound and outbound phone calls

Applications that do not include a voice recording will not be considered.