Property Management Virtual Assistant

Overview
Oversee daily operations for multiple short-term rental properties, ensuring smooth communication, efficient turnovers, and accurate documentation.

Core Responsibilities:
Manage all guest communication on Airbnb, ---------- , and WhatsApp.
Send check-in details, collect guest IDs, and coordinate arrivals.
Track cleanings, assign teams, and confirm property readiness.
Log check-ins, cleanings, and expenses on Google Sheets.
Monitor maintenance needs and follow up on repairs.
Ensure digital key access and DTCM compliance uploads.

Tools & Platforms:
Airbnb / ---------- / Hostaway: Guest communication & reservation management
Google Sheets / Drive: Tracking, documentation, and reporting
WhatsApp: Team coordination
DTCM Portal: Guest registration and compliance
Keyless / Touchstay: Digital keys & property guidebooks

Performance Metrics
Response time, zero missed turnovers, 5-star guest average, accurate reporting, complete documentation.