Phone Support Executive Assistant/Leasing Agent (WFH)

We are looking for someone who naturally enjoys talking to people, building relationships, and being the welcoming first voice of our company.

If you view work as simply clocking in and clocking out, this role will likely not be a fit.

If you take pride in ownership, genuinely enjoy helping people, and want to become an indispensable part of a growing business, keep reading.

WHO YOU ARE

-You are warm, friendly, and confident on the phone.
-You know how to make people feel comfortable within the first few moments of a conversation.
-You enjoy talking with people and helping them move forward.
-You are reliable, proactive, and take responsibility without needing constant supervision.
-You don't sound robotic, scripted, or transactional, and you usually avoid filler words such as "um."
-You understand that being the first voice someone hears can directly impact a company's success.

AVAILABILITY EXPECTATIONS

-Monday-Friday availability during business hours (U.S. Pacific Time)
-Primary phone monitoring coverage between 6:00 AM and 4:00 PM Monday-Friday (U.S. Pacific Time Zone)
-Ability to answer calls whenever reasonably available during committed working periods
-Additional responsiveness outside primary coverage hours is part of the ownership mindset required for this role

Success in this role is measured by reliability, responsiveness, caller experience, and ownership, not by sitting at a computer for a specific number of hours (and actually it's perfectly reasonable for some things like phone monitoring to be handled via your own mobile phone outside of primary availability hours).

REQUIRED EXPERIENCE (NON-NEGOTIABLE)

-Work-from-home experience
-Night shift experience
-At least 2 years with the same employer
-Executive Assistant, Customer Service, Receptionist, Sales, Hospitality, or BPO experience
-Significant phone-based experience
-Excellent spoken English with a clear and professional speaking voice (using little to no filler words)
-Enjoy using Technology and regularly check your phone
-Prior Property Management experience is not required. We are more interested in strong communication, relationship-building, and phone skills. Our successful teammate came from a sales background.

THIS ROLE IS NOT FOR YOU IF:

• You dislike talking to people
• You prefer scripted conversations
• You need constant supervision
• You are looking for a role that turns into management or a different path. (We are a small company, which means you will already be handling a wide variety of responsibilities across the business.)
• You want a clock-in/clock-out environment

ABOUT US

We are a small (5 members) U.S.-based Property Management company that values loyalty, ownership, and long-term relationships. None of us clock in or out. We view the company's success as our success and don't mind checking in frequently to make sure things are running smoothly.

We believe great team members should be appreciated, recognized, and rewarded.

Our goal is to find someone who thrives with an ownership mindset, wants stability, and desires a long-term home with our family-like company.

COMPENSATION

• Work From Home, Independent Contractor Position
• Full-Time Opportunity
• $800-1000 USD/month + bonuses paid for each property leased (up to $1000 USD additional per quarter)
• Long-term permanent position

If you genuinely enjoy talking with people, taking ownership, enjoy the feeling of being truly valued and making a difference, plus want a long term stable position, we'd love to hear from you.

Apply Here: applynow.excalbook.com

OLJ Applications or OLJ Messages will not be reviewed.
Apply Here: applynow.excalbook.com