Part/time Ecommerce Operations Manager

Grande Luxe Collection is a brand-new UK-based luxury fashion brand specialising in premium ready-to-wear occasion wear for parties, weddings, galas, and formal events. We cater to the elegant women seeking sophistication and individuality through our curated collections and personalised styling services.

Role Overview
We are looking for a passionate, fashion-savvy E- Commerce & Operations Manager to oversee the day-to-day operations of our brand-new online store. The ideal candidate will have a deep understanding of e-commerce, a love and passion for the fashion industry, and excellent organisational skills. You will be responsible for managing product listings, monitoring customer queries and ensuring our customers consistently achieve a seamless, high-quality online shopping experience.
You will be responsible for managing and optimising the brand’s online store while ensuring a seamless, customer-centric journey from discovery to post-purchase.
This role combines digital commerce and customer satisfaction strategies to drive revenue growth, loyalty and brand affinity.
As the face of our online retail operations, you will also work very closely with the Social Media Manager to represent the brand and ensure our digital presence is both impactful and professional.
Key Responsibilities:

E-Commerce Operations Management
o Work with the web developer to ensure our website build is completed to specification, is fully functioning and ready for launch.
o Oversee and manage all daily operations of the online store, ensuring the website is up-to-date, functional, and aligned with brand standards.
o Monitor and update product listings (descriptions, pricing, availability) across the brand’s shopify e-commerce website and ensure it always aligns with seasonal campaigns, product launches and promotional strategies.
o Oversee product uploads, content accuracy, categorisation, pricing and inventory availability
o Update and maintain the inventory management system, ensuring product availability, accurate stock levels, and timely restocks.
Market & Competitive Analysis
o Conduct regular price benchmarking across key competitors to ensure competitive positioning while maintaining brand value.
o Analyse market trends, promotions and pricing strategies to inform product pricing, discounting and campaign decisions.
o Monitor fashion industry dynamics to stay ahead of emerging trends and ensure our pricing strategy supports both profitability and customer acquisition.
Customer Service Experience
o Implement and monitor customer service standards and deal with customer queries across email and chat.
o Manage returns/ exchange policies, special requests and packaging standards to ensure high customer satisfaction.
o Provide personalised styling advice as required and product information to enhance the online shopping experience.
o Monitor inbox to assist customers, answer questions, and escalate issues when needed
o Handle customer inquiries within 24 hrs.
NOTE - The Salary is per month