Partner Success Representative

At Launch Vector, we acquire and operate eCommerce businesses alongside capital partners.

We are looking for highly organized, communicative, and detail-oriented Partner Success Representatives to serve as the bridge between our internal operations team and our acquisition partners.

This role is critical.

Our partners trust us to operate and grow the businesses they invest in, and your role is to ensure they remain informed, updated, and confident in what is happening across the portfolio.

You will work closely with operations, marketing, bookkeeping, media buying, and leadership teams to communicate updates clearly and professionally to partners.

This is not a passive support role.

We are looking for someone who can take ownership, stay organized across multiple brands, and proactively keep communication flowing.

What You’ll Be Doing (Daily Responsibilities)
- Communicate consistently with acquisition partners regarding updates across their brands
- Attend weekly marketing and operations meetings for assigned brands
- Take detailed notes during meetings and summarize key updates clearly
- Post internal updates into Slack channels for visibility across teams
- Send partners updates regarding:
- Brand performance
- Marketing initiatives
- Operational developments
- New projects and priorities
- Creative testing and ad launches
- Coordinate and send newly developed ad creatives and assets to partners
- Help oversee distribution of monthly profit & loss reports
- Work with bookkeeping teams to help answer basic partner questions regarding transactions and reporting
- Track ongoing initiatives and ensure partners remain informed on progress
- Maintain organized communication records and follow-ups
- Help coordinate across departments to ensure information stays accurate and up to date

This Role Is Perfect For Someone Who:
- Is extremely organized and detail-oriented
- Communicates clearly and professionally
- Can simplify complex information into concise updates
- Is proactive and follows through without needing constant oversight
- Enjoys managing communication across multiple moving pieces
- Can stay calm and structured in a fast-paced environment
- Understands the importance of professionalism when dealing with investors and partners
- Works well cross-functionally with operations, marketing, finance, and leadership teams

Preferred Experience
- Shopify experience is a major plus
- Ability to navigate Shopify dashboards
- Understand store performance metrics
- Understand order and sales data
- Experience in account management, partner success, client success, project management, or operations
- Familiarity with Slack, HubSpot, Google Workspace, and spreadsheets
- Experience communicating with clients, investors, or partners professionally
- eCommerce or digital marketing familiarity is highly preferred

What Success Looks Like
- Partners feel informed, updated, and confident
- Communication is proactive instead of reactive
- Internal updates are organized and documented properly
- P&L distributions and follow-ups happen consistently
- Marketing and operational updates are communicated clearly
- Teams remain aligned internally and externally
- Nothing “falls through the cracks”

Compensation
- Competitive base compensation
- Growth opportunities within Launch Vector
- Opportunity to work directly alongside leadership and operations teams
- Long-term role with advancement potential as the portfolio grows

About Launch Vector

Launch Vector acquires and operates eCommerce businesses with capital partners. Our team oversees acquisitions, operations, marketing, and growth across a portfolio of online brands.

We move quickly, value ownership, and prioritize strong communication internally and externally.

If you are highly organized, strong with communication, and capable of managing moving pieces across multiple brands and stakeholders, we’d like to hear from you.