Part Time Virtual Assistant – Marketing & Customer Experience

### ???? Role Overview

We’re looking for a proactive, detail-oriented VA to take ownership of repeatable tasks across email, social, and customer service. This role is about **execution + system building** — you’ll not only complete tasks but also document them in SOPs (checklists, Loom videos, and Google Drive files) so they can be repeated and eventually delegated further.

### ???? Responsibilities

* **Email & Blogs**

* Format, schedule, and QA weekly newsletters and blog posts in Klaviyo/Shopify.
* Ensure consistent branding, clean formatting, and links/UTMs work properly.

* **Social Media**

* Oversee SmarterQueue posts and weekly Instagram Stories.
* Maintain brand consistency (tone, colors, visuals).

* **Customer Service**

* Manage Gorgias ticket queue (emails, returns, FAQs).
* Use macros and AI agent to streamline responses.
* Escalate only unusual or sensitive issues.

* **Collabs & UGC**

* Manage Shopify Collabs requests, approve/reject applications.
* DM influencers with approved outreach script.
* File UGC properly in Google Drive system with correct naming conventions.

* **Systems & Documentation**

* Keep an updated SOP library: Loom videos, checklists, folder structures.
* Maintain passwords and access in secure doc.

### ? Deliverables & Success Metrics

* Weekly checklist completed on time (email, blog, social, collabs, Gorgias).
* Maintain