Part-Time Virtual Assistant (Appointment Setting & Customer Service)

Part-Time Virtual Assistant (Appointment Setting & Customer Service)

We are seeking a diligent, customer-focused individual to join our team as a Part-Time Virtual Assistant with Appointment Setting and Customer Service focus. This role requires availability on Saturdays. As the primary point of contact for our clients and the first impression of the business, you will play a key role in ensuring a seamless experience throughout the couch and carpet cleaning process.

Responsibilities:

Respond promptly to customer inquiries via phone, email and text.
Schedule appointments for couch and carpet cleaning services, coordinating with clients and technicians to ensure timely arrivals.
Address customer concerns and complaints with empathy and professionalism, working to resolve issues to their satisfaction.
Collaborate closely with cleaning technicians and fellow virtual assistants to ensure all customer needs are met.
Assist with administrative tasks, including documentation and billing.

Qualifications:

Strong English communication skills, both verbal and written.
Excellent interpersonal skills with a focus on customer satisfaction.
Proficiency in basic computer applications and CRM systems.
Experience in customer service or related fields is preferred.
If you are passionate about delivering outstanding customer service, are available on Saturdays, we’d love to hear from you!

We look forward to welcoming you to our team!

TO APPLY:

Please submit your resume and an introductory voice recording detailing your relevant experience and why you’d be a great fit for this role.

Note: If your application does not include any voice recording or introductory video, it will not be considered.