Operations Transformation Lead/Operations Builder

Operations Transformation Lead
Full-Time | U.S. EST Hours | Remote (Philippines Only)
________________________________________
About Us
We are a U.S.-based due diligence and research company serving attorneys, lenders, title companies, financial institutions, and corporate clients nationwide since 2002.
We help clients obtain critical business, legal, corporate, and public records information used in lending, legal, compliance, real estate, and corporate transactions throughout the United States.
We are currently rebuilding significant portions of our operational infrastructure, processes, systems, and team structure.
This is a unique opportunity to help shape the future of an established company that is entering its next phase of growth and transformation.
________________________________________
This Is Not a Traditional Operations Role
We are not looking for someone to maintain an operation that is already fully built.
We are looking for someone who can help build it.
This role is for a builder, problem solver, and operational leader who enjoys creating structure, accountability, visibility, and scalable systems where they do not yet exist.
You should enjoy:
• Building processes from the ground up
• Creating order from complexity
• Solving operational challenges
• Leading change and improvement initiatives
• Driving accountability and execution
• Helping organizations scale
If you prefer highly structured environments where everything is already documented and defined, this role is probably not the right fit.
________________________________________
Your Mission
Work directly with ownership to help transform a founder-led service company into a scalable, system-driven organization capable of delivering operational excellence, accountability, consistency, and sustainable growth.
Over time, this role is expected to become a key leadership position within the organization, helping shape team structure, performance standards, reporting frameworks, operational governance, and the systems that support future growth.
Success in this role will be measured by your ability to create operational structure, accountability, visibility, scalability, and measurable business improvement.
________________________________________
What You'll Do
• Analyze and document how work currently moves through the organization
• Design and implement scalable operational workflows
• Build accountability, reporting, and performance management systems
• Establish KPIs, scorecards, and operational visibility
• Create structure where processes are currently informal or inconsistent
• Develop SOPs, operational standards, and governance frameworks
• Identify bottlenecks, risks, and opportunities for improvement
• Support team development, performance, and accountability
• Partner with leadership on strategic initiatives and operational priorities
• Help build the operational foundation required for future growth and scalability
• Help establish scalable operational processes that support business development, client growth, and future expansion
________________________________________
What We're Looking For
Required
• 5+ years of experience in Operations, Process Improvement, Project Management, Business Transformation, Change Management, Operational Excellence, or Team Leadership
• Experience building, designing, or improving systems and processes from scratch
• Experience leading remote teams
• Strong leadership — able to hold staff accountable and train new hires
• Strong written and verbal English communication skills
• Strong organizational and problem-solving abilities
• High level of ownership and accountability
• Ability to operate independently and drive execution
• Comfortable working in an environment where not every process is already defined
• Resourceful, independent, proactive — a problem-solver who creates order where none exists
Strongly Preferred
• Startup, entrepreneurial, or high-growth business experience
• Experience working directly with U.S.-based teams, business owners, clients, or organizations
• Experience supporting distributed or international teams across multiple time zones
• Lean, Six Sigma, Continuous Improvement, or Operational Excellence experience
• Experience implementing KPIs, scorecards, dashboards, and accountability systems
• Experience managing through organizational change or growth
• Experience with AI tools, automation platforms, and operational technology
• Experience in legal services, research, title, mortgage, compliance, outsourcing, professional services, or related industries
________________________________________
You Will Likely Thrive Here If
• You naturally take ownership
• You enjoy building systems and solving problems
• You think in processes rather than tasks
• You can balance strategic thinking with practical execution
• You are comfortable making decisions and driving initiatives forward
• You have successfully improved an operation, department, or business rather than simply maintained one
________________________________________
Important
Candidates who have only managed established processes and teams without experience building, improving, or transforming operations are unlikely to be successful in this role.
We are looking for builders, not caretakers.
________________________________________
Compensation & Growth
Starting at $1,500 USD/month.
Higher compensation may be available based on experience, leadership capability, industry expertise, and demonstrated results.
Performance bonuses and long-term advancement opportunities are available for exceptional performers.
Full-time, long-term role.
________________________________________
How To Apply
Please submit:
1. Updated Resume
2. Short Video Introduction (3–5 Minutes)
Tell us:
• About your operations experience
• Teams you have led
• Systems or processes you have built, implemented, or transformed
• Why this opportunity interests you
3. Builder Exercise
Describe one operational system, workflow, process, or transformation initiative that you personally led.
Please include:
• The challenge
• Your approach
• Tools used
• Team involved
• Measurable results achieved
4. U.S. Team Experience
Have you previously worked directly with U.S.-based teams, clients, or business owners?
If yes, please briefly describe:
• Your role
• The type of organization
• Your level of interaction with U.S.-based leadership, clients, or stakeholders
5. Application Keyword
Include the word:
BUILDER
in the first line of your application.
Applications that do not follow instructions will not be reviewed.
Philippines-based applicants only.