Operations Team Lead (Sales & Support) – Remote

We are a fast-paced digital agency looking for an experienced Team Lead to oversee our growing team of Customer Success Specialists. We don't just need a manager; we need a leader who can drive sales results and maintain high service standards.

Your main goal is to ensure your team hits their daily targets. You will be responsible for monitoring performance, providing coaching, and ensuring the team remains motivated and productive. If you have experience managing teams in a Sales, BPO, or VA environment, this is the perfect role for you.

Key Responsibilities:
- Team Oversight: Manage the daily schedules and attendance of a team of 2-10 agents.
- Quality Assurance (QA): Regularly review chat/email logs to ensure agents are following the correct scripts and sales strategies.
- Coaching: Provide constructive feedback to underperforming agents and help them improve their conversion rates.
- Reporting: Track daily KPIs (Key Performance Indicators) and report end-of-day numbers to upper management.
- Problem Solving: Handle escalated issues or difficult situations that agents cannot resolve on their own.

Requirements:
- Sales Expertise: You must understand sales psychology well enough to teach it to others.
- Strong English: You need excellent written English to correct your team’s grammar and phrasing.
- Tech-Savvy: Proficient in Google Sheets/Excel for reporting and comfortable managing remote communication tools.
- Tough but Fair: You are disciplined and hold your team accountable, but you also know how to encourage them.

What We Offer:
- Competitive hourly rate ($4/hr) plus team performance bonuses.
- The chance to lead a high-performing remote team.
- Direct access to management and room for career growth as we expand.

How to Apply: We need leaders who pay attention to details. To apply, please send your resume and a short explanation of your management style.

IMPORTANT: You must include the code word "Eagle Eye" in the subject line of your email or at the top of your cover letter. Applications without this code word will be automatically rejected.