Operations Team Lead

About the Role
You will lead a small team and make sure tasks, KPIs, and processes are followed consistently.

Your superpower is execution: you keep things organized, on track, and done on time. You care more about enforcing a proven playbook than rewriting one.

This role is perfect for someone who enjoys operational order, checklist culture, and daily accountability. If you thrive when holding others to clear standards, you will love this job.

Key Responsibilities

Lead and manage a team, ensuring all KPIs and performance standards are met
Enforce processes to maintain consistency, quality, and timely delivery
Monitor daily operations and quickly address performance gaps
Provide coaching, feedback, and accountability to keep the team on track
Ensure tasks are completed with strong follow through and attention to detail
Keeps everyone aligned with our established model
Report progress, issues, and wins to senior leadership


Requirements

5+ years managing teams in operations, customer service, admin, or similar environments
Strong understanding of performance management and KPI enforcement
Excellent follow through, organization, and problem solving skills
Comfortable enforcing rules, deadlines, and structure
Stable career history with a track record of meeting goals
Prefers execution over strategy, and consistency over reinvention
Experience working with remote teams is a plus


Why Join

Lead a talented Filipino team and make a direct impact on company growth.
Work with U.S.-based clients and professionals in a dynamic, international environment.
100% remote setup
Monthly Salary: P65K-P75K
Performance-based bonuses
13th Month Pay
Career growth aligned with the company’s expansion.


Ready to lead, build, and make an impact? Apply now.