Operations & Scholarship Manager (Virtual Assistant)

About Pennywell Enterprises:
Pennywell Enterprises ( ---------- ) provides concierge-style scholarship coaching and strategy, specializing in helping high-achieving students secure funding for higher education at prestigious and high-cost institutions. We offer three tiers of service — from curated scholarship intel to full done-for-you application management.

The Role:
We are seeking a highly organized, self-motivated Operations & Scholarship Manager (Virtual Assistant) to join our growing team. This is a hands-on, execution-focused role — we need a doer, not just an overseer. You will be the operational backbone of our company, ensuring our Airtable systems run smoothly, our clients are properly set up and maintained, and our scholarship strategists have the leads they need each week.

Key Responsibilities:

Operations & Process Improvement:
- Identify gaps in our current services and client workflows, and proactively implement solutions
- Streamline client onboarding, service delivery, and employee task management
- Help automate as many recurring tasks as possible to improve team efficiency
- Assist in building and documenting standard operating procedures (SOPs) for the team

Airtable Management (Expert Level Required):
- Serve as our resident Airtable expert and primary database manager
- Upload and maintain weekly client trackers in Airtable
- Ensure all client records, files, and statuses are accurately and consistently maintained
- Train and guide tea ---------- mbers on proper data entry and file maintenance procedures
- Track scholarship application statuses including award notifications and won/not won categories
- Implement duplicate-prevention checks across all client scholarship records

Scholarship Research & Lead Generation:
- Assist scholarship strategists in scouring for high-quality scholarship leads each week
- Search social media platforms and scrape relevant scholarship databases for new opportunities
- Sign up for and attend scholarship-related webinars to gather competitive intelligence
- Help ensure clients receive 40-50+ curated, relevant scholarship matches weekly

Client Services Support:
- Help set up new clients in Airtable and ensure their files are properly maintained from day one
- Support the team in tracking weekly progress reports for clients
- Identify and flag any service gaps or client issues proactively

Requirements:
- Expert-level proficiency in Airtable (building bases, automations, interfaces, and views) -- strictly required
- Experience with Manus AI or similar AI-powered workflow tools is a strong plus
- Proven background as a Project Manager, Operations Manager, or highly skilled Virtual Assistant
- Highly organized, detail-oriented, and self-motivated with the ability to work independently
- Experience in process optimization and task automation
- Strong written and verbal communication skills
- Familiarity with scholarship research, education services, or similar industries is a plus

Compensation:
Pay rate depends on experience. This is a full-time remote position. Start date: ASAP.

How to Apply:
Please send your resume and a cover letter detailing your Airtable experience and how you would approach streamlining our operations to: ---------- AND ----------