Operations & Marketing Virtual Assistant

Operations & Marketing Virtual Assistant

(Auto Repair / Service Business)

Type: Part-time to start (20–30 hrs/week)
Growth: Opportunity to scale to full-time
Timezone: US overlap required (minimum 4–6 hours)
Position Type: Long-term

About the Role

We are a growing service-based business looking for a highly organized, detail-oriented Operations & Marketing Virtual Assistant to support both our daily shop operations and marketing execution.

This role sits between our operations engine and marketing engine. Accuracy, follow-through, and calm communication are critical. This is not a beginner role and not a “social media only” position.

Responsibilities (Grouped for Clarity)
???? Marketing & Content

Build and send email campaigns (announcements, promotions, updates)

Send SMS campaigns (reminders, promotions, follow-ups)

Edit short-form content:

Reels / short videos

Captions

Basic thumbnails

Repurpose content across platforms

Maintain and update the content calendar

Tools you should know or be willing to learn:

GoHighLevel

Canva

CapCut

????????? Customer Support

Respond to customer:


Emails

Text messages

Website inquiries

Handle FAQs confidently using provided scripts

Route issues properly to:

Service advisors

Parts

Warranty support

Maintain a professional, calm tone at all times

???? Parts & Warranty Support

Log parts orders accurately

Track warranty claims

Follow up with vendors

Update statuses in internal systems

Flag delays or issues early

(This role saves technicians and advisors significant time, so accuracy matters.)

???? Scheduling

Book customer appointments

Confirm and reschedule appointments

Send reminders

Fill schedule gaps when cancellations occur

???? Payroll Hours Input

Input technician hours

Input advisor hours

Cross-check hours against schedules

Flag inconsistencies (missed punches, overtime risks)

?? You will NOT run payroll — you prepare accurate data only.

Skills & Traits (Non-Negotiable)

Strong written English

Extremely organized and detail-oriented

Comfortable working with systems and tools

Able to follow SOPs and suggest improvements

Calm under pressure

Comfortable with numbers, schedules, and customer issues

Reliable, communicative, and proactive

Daily Reporting & Accountability

End-of-day summary of completed tasks

Flagged issues or blockers

Clear communication on what’s next

Compensation

Competitive hourly rate based on experience

Review and opportunity for increased hours after onboarding period

To Apply (Important)

Please include:

A brief introduction

Your relevant experience (ops, support, marketing, or service businesses)

Your availability and timezone

One example of how you stay organized while managing multiple responsibilities

Important:
Start your application with the word “Precision” so we know you read this post carefully.

Applications that do not follow instructions will not be considered.