Operations Manager — Short-Term Rental (Remote)

Operations Manager — Short-Term Rental (Remote)
Company: Sunshine Club Rentals | Type: Full-Time | Pay: $1,000/month to start
Schedule: Thursday–Monday, 9am–6pm ET (1-hr unpaid lunch) | Manages: 3 VAs

The Role
We're a premium STR company managing vacation properties across Florida. We need an Operations Manager to own the day-to-day — guest communications oversight, vendor coordination, SOP management, and leading a team of 3 VAs — so the owner doesn't have to be involved in daily operations.

You are the last stop before the owner. The VAs come to you when they're stuck. You bring something to the owner only when it truly requires her.

What You'll Do
Monitor and audit guest communications through HostBuddy (AI messaging tool); step in for escalations including phone calls
Manage and hold accountable a team of 3 operational VAs
Oversee vendor coordination across all properties — every issue gets a task, a follow-up, and a resolution
Build, maintain, and approve SOPs in Notion and inside HostBuddy
Run weekly team check-ins and report KPIs to the owner

You Must Have
STR, property management, or hospitality operations experience
Experience managing a team
Strong spoken English — you'll be on the phone with guests and vendors
Strong written English — you're approving guest-facing messages and writing SOPs
A Type A personality: obsessively organized, proactive, zero tolerance for dropped balls

This Is NOT For You If
You need reminders to follow up on open tasks
You escalate before exhausting your own resources
You're looking for something low-maintenance
Tools
Hospitable · HostBuddy · Turno · Notion · PriceLabs · Claude AI

Compensation & Process

$1,000/month starting, with growth opportunity
2-week paid trial $500 before full offer
Interview ? scenario test ? trial

How to Apply

Email ----------
Subject line: "I Run a Tight Ship — Operations Manager Application"
(Wrong subject line or anything missing from steps below = not reviewed)

Include:

1. Resume with STR/property management experience highlighted

2. A 2–3 min video (Loom, YouTube unlisted, or Google Drive) — introduce yourself, share your relevant experience, give one example of leading a team through a difficult situation, and tell us why you want this role

3. Written answer: A branch fell in the yard of one of our properties. Guests arrive in 6 hours. The landscaping vendor isn't answering. Walk us through exactly what you do, step by step.

4. Your DISC test results from this website, it's completely free: ----------