Operations Manager (Remote )

About Us
We’re a fast-growing digital services company specializing in social media recovery, marketing automation, and high-value client partnerships. Our team thrives on efficiency, clear communication, and delivering exceptional results for our clients. As we scale, we’re looking for an experienced Operations Manager to streamline day-to-day processes, drive client success, and collaborate closely with both our sales team and external vendors.

Role Overview
As our Operations Manager, you will own the end-to-end client journey and ensure operational excellence across all departments. You’ll be the primary point of contact for client onboarding, success, and retention, while optimizing internal workflows and vendor relationships. Your goal is to create a seamless experience for our clients and empower our teams to operate at peak performance.

Key Responsibilities
Client Management & Success

Lead client onboarding: coordinate kick-off calls, gather requirements, and set expectations

Maintain ongoing client relationships: schedule regular check-ins, track satisfaction, and proactively address concerns

Develop and execute client success plans to maximize retention and identify upsell opportunities

Operations & Process Optimization

Map, document, and continuously refine standard operating procedures (SOPs) across all service lines

Manage project timelines, allocate resources, and ensure deliverables meet quality standards

Implement tools and dashboards to monitor key performance indicators (KPIs) and streamline reporting

Cross-Functional Collaboration

Work closely with Sales: help prepare proposals, transition closed deals into onboarding, and align on client requirements

Partner with Marketing & Tech teams to ensure campaign execution aligns with client goals

Coordinate with external vendors and freelancers: negotiate rates, oversee quality, and manage invoicing

Team Leadership & Communication

Mentor and coach junior operations staff or coordinators as the team grows

Facilitate weekly stand-ups, status updates, and retrospective reviews

Drive a culture of accountability, clear communication, and continuous improvement

Qualifications
3+ years in operations management, account management, or client success roles—preferably in digital marketing or SaaS

Proven track record managing high-value client relationships

Strong project management skills, with experience using tools like Asana, Trello, or Monday.com

Exceptional written and verbal English communication

Comfortable with data analysis and reporting (Google Sheets, Excel, BI tools)

Vendor management experience, including sourcing, contracting, and quality control

Preferred Skills
Familiarity with social media recovery or digital advertising processes

Basic understanding of GoHighLevel, CRM systems, or marketing automation platforms

Experience working in remote or distributed team environments

Ability to thrive in a fast-paced, entrepreneurial culture

What We Offer
Compensation: $500 USD per month

Fully remote role with flexible hours

Performance bonuses based on client satisfaction and operational efficiency

Growth opportunities into leadership or specialty tracks (e.g., Client Success Director)

Collaborative, results-driven team culture

How to Apply
Please submit your resume along with a brief cover letter that highlights:

Your experience managing client success and operations at scale

A specific example of a process you optimized and the impact it had

Your availability to start

We look forward to finding the next key member of our team who’s as passionate about client success and operational excellence as we are!