Operations Manager – Building SOPs and Automations

Description:

We're looking for a smart, proactive, and switched-on Operations Manager to join our fast-growing team full-time. You’ll be responsible for streamlining and scaling internal operations, building out SOPs, managing workflow tools, and coordinating with RPA developers to automate manual processes wherever possible.

What we do:

Our goal is to automate as much of our delivery and admin as possible using a blend of SOPs, remote assistants, and RPA workflows.

Your responsibilities:

- Build and document SOPs for key business functions
- Identify inefficiencies and work with RPA developers to see if things can be automated
- Project manage internal process improvements
- Coordinate with RPA developers (e.g. for tasks like Google Workspace account creation, DNS setup, data entry, etc.)
- Collaborate with virtual assistants to implement processes
- Set up and optimise task/project management tools

You must have:

- Proven experience in operations or project management (agency or SaaS experience is a bonus)
- Ability to create clear SOPs and manage remote teams
- Familiarity with RPA or experience working with RPA developers is desirable but not essential
- Comfortable with tools like Google Workspace, Zapier, Make, etc.
- Highly organised, reliable, and solutions-focused

Nice to have:

- Knowledge of DNS, email deliverability, Google Workspace admin
-Experience in a startup or fast-paced remote environment
- Understanding of SaaS, onboarding workflows, or marketing automations