Operations Manager

nClarity is a fast-moving startup building technology that helps businesses run critical equipment more reliably and efficiently. We’re a small team, so you’ll have real ownership from day one, work directly with leadership, and see your work ship quickly and matter in the real world. If you want a remote role where you’ll grow fast, build strong operational muscles, and help shape how a company scales, please apply.

TO APPLY: Along with a Resume and cover letter, please send a 1–2 minute Loom or screen recording with camera ON where you describe a business process you owned end-to-end and how you improved it.

Role Summary
Own the day to day order to cash workflow for Pulse hardware: drive on time fulfillment, keep the team and systems in sync, and ensure clean handoffs from order entry through invoicing.

Core Responsibilities
- End to end fulfillment: Track timelines and dependencies so orders are entered, product is picked/packed/shipped, and invoices are sent without delay.
- Inbox & task coverage: Monitor shared email and open tasks with the Fulfillment Team to maintain same day responses and SLA compliance.
- Reordering & supply support: Execute standard reordering process and assist supply planning at the direction of the Operations Leader.
- Product know how: Partner closely with the Operations Leader to absorb specialized knowledge on Pulse hardware configurations and kits.
- Documentation: Produce, update, and publish ops docs and job aids; keep version control and access tidy.
- Production data checks: Run simple, routine analyses (yields, cycle time, exceptions) under Ops Leader guidance to spot efficiency and cost reduction opportunities.
- Cadence & coordination: Join a small set of weekly stand ups to align with the Operations Leader and Fulfillment Team; capture and follow through on action items.
- Systems ownership: Operate and maintain ---------- Operations boards, clean assignments, statuses, and due dates, review weekly.
- Continuous improvement: Proactively propose process tweaks and SOP changes; pilot, document, and roll out when approved.
- SOP management: Create, update, and publish standard operating procedures for ops processes as required.
- Business reporting: Under the guidance of leadership, build and publish reporting on unit sales, customer base metrics



What Success Looks Like
- on time fulfillment; clear and consistent documentation
- Shared inbox 24h response time
- Reorder triggers actioned on schedule; stockouts avoided as much as possible
- Current, accurate documentation and SOPs visible to the team
- Monday boards stay accurate & up to date
- Become a 2nd pair of eyes and ears for the Ops Leader - ability to handle unique requests when exceptions are required, ask questions, anticipate issues
- Actively build specialized product knowledge over time

Benefits
- Rapid path to career and salary growth
- PTO after probationary period