Operations Manager

Service Manager
One Janitorial — Remote, Full-time, Contract

How to Apply
Please read the full job description below before applying.
This role requires a written application AND a 3-minute video. If you only apply through the job board, your application will not be reviewed.

The full application takes about 15 minutes.
Step 1 — Complete the application form: ----------
Step 2 — Submit a 3-minute video answering ALL THREE questions. Upload to Google Drive (set to "anyone with the link"), Loom, or YouTube (unlisted), and paste the link into the application form.
Videos longer than 4 minutes will not be reviewed. Videos that don't answer all three questions will not be reviewed.
Question 1: Walk us through how you manage a remote team day to day. How do you run your one-on-ones, how do you keep people accountable, and how do you know your team is actually doing their work?
Question 2: Coach us. Pretend we're one of your reps who's been slipping on a key process — missing steps, not following the SOP. Talk to us the way you'd actually coach us in a one-on-one. We want to hear your tone, your directness, and how you build someone back up.
Question 3: Walk me through the management role from your background that's most relevant to this one. Why does it line up? How long were you there, what did your day-to-day look like, what KPIs were you measured on, and how did you perform against them?
Real examples only. No scripts read off a page.

Compensation & Logistics
Compensation: 100,000 to 150,000
Location: Fully remote. Reliable internet with a backup connection required for if your primary goes down.
Hours: Monday–Friday, 8:00 AM – 5:00 PM Mountain Time (Edmonton, Alberta).

About One Janitorial
One Janitorial is a commercial cleaning company operating across Canada with active US expansion. We manage roughly 700 clients and 180+ alliance partners through a 36-person fully remote team. We're scaling toward $11–12M in revenue in 2027.
We don't clean buildings ourselves. We sell commercial cleaning contracts to businesses — medical clinics, offices, retail, warehouses, restaurants — and match them to local cleaning alliances who do the work. Sales puts the contracts on the board. Your team keeps those clients happy, supported, and with us for years — and you make that team great.
We live by one rule: over promise, over deliver. The service team is how we deliver. You lead it.
The Role
You manage a team of 6 to 8 service employees and you're accountable for their performance, their processes, and their growth. You run their one-on-ones, coach them, train them, hold them to their KPIs, and make their jobs genuinely great to be in. You report directly to the Client Services Manager.
You are not just a manager of tasks. You are a builder of people. Your job is to take a service team and make the ---------- asurably better — better at following process, better at keeping clients, and happier in the work.
This is a role for someone who has managed remote people before, leads with a great attitude, and holds a high bar without crushing anyone.

What You'll Actually Do
1. Manage and develop your team
You own the day-to-day performance of 6 to 8 service employees.
You will:
• Hold regular one-on-ones with each person following our coaching process
• Make their jobs genuinely great — remove obstacles, set them up to win, keep them engagedDevelop each person so they're better this month than last2. Ensure processes are followed
• You're accountable for the work being done right. You will:Make sure every employee is executing their processes and SOPs correctly
• Catch process slippage early and coach it before it becomes a problem
• Hold the standard consistently across the whole team3. Train your team
• You build capability. You will:Train new and existing employees on their roles and processes
• Deliver ongoing training so the team keeps improving
• Make sure everyone knows exactly what's expected and how to do it4. Hit KPIs and metrics
• You're responsible for the numbers. You will:Track each employee against their KPIs and targets
• Address underperformance directly and reinforce strong performance on the spot
• Own the team's results, good or bad5. Run the operational details
• You keep the machine running. You will:Help confirm payroll is done correctly and on time for your team
• Set after-hours schedules and make sure coverage is in place
• Keep the team organized and on track

Who You Are
Background (non-negotiable)
• 2+ years managing employees in a remote environment
• A track record of leading a team to hit its targets
• Proof you've developed people and made them better
• Comfortable running one-on-ones, coaching, and holding people accountable
• Excellent written and spoken English — clear, confident, and professional
Skills (non-negotiable)
• You coach effectively — you can name exactly what to fix and help someone fix it
• You hold people accountable without crushing themYou manage by the numbers and always know where your team standsYou're organized — schedules, payroll confirmations, and processes don't slip on your watchYou're consistent — you run the same rhythm every single day
Personality (non-negotiable)
• A leader — people perform better and enjoy their work more because of you
• Great attitude — you bring energy and standards, not negativityDirect but caring — you give honest feedback without making it personalAccountable — you own your team's resultsReliable — you have great attendance and you show up, early, every daySetup (non-negotiable)
Equipment
• A great camera and a professional, presentable appearance on video calls
• A quality headset with a clear microphone
• A reliable, high-speed internet connection with a backup for if your primary goes down
What This Job Is Not
Not a hands-off management role. You're in one-on-ones, coaching sessions, training, and the numbers every day.
Not a role for someone who avoids hard conversations. Holding people accountable is the job.
Not a role for a first-time remote manager. You need to have led a remote team before.
Not a 9-to-5-and-coast role. Your team's performance is your performance.
Not a slow company. We move fast and we expect you to.
If you're thinking "this is the role I've been looking for," apply. If you're thinking "I could probably do most of this," please don't