Operations & Growth VA – Airbnb / Booking.com / Short-Term Let Management

Please read this carefully before applying.

We are not looking for a basic VA or someone who only wants easy admin tasks.

We are looking for a reliable, sharp and proactive tea ---------- mber who can support the day-to-day operations and growth of a UK short-term-let management company.

This role is for someone who learns quickly, follows instructions properly, communicates clearly in English and can solve problems without needing constant supervision.

Please do not apply if any of the below apply to you:
Your ID score is below 90
Your English level is below C1
You have less than 1 year of hands-on Airbnb, ---------- , VRBO, Agoda, Expedia or short-term-let experience
You are currently working multiple full-time jobs or have commitments that will affect your focus
You cannot work during UK hours
You are not comfortable speaking and writing in English
You need constant step-by-step supervision for every task
You use ChatGPT to write generic answers without understanding the role

About AirUs:
We are a growing UK short-term-let management company.

We manage properties across different cities and work with guests, property owners, cleaners, contractors and booking platforms every day.

Our standards are high. We care about guest experience, owner trust, reviews, revenue, compliance and smooth operations.

This role combines:
Day-to-day operations
Guest communication
Owner support
Cleaner and contractor coordination
Problem solving
SOP improvement
Growth support
Lead follow-up
Client acquisition support

This is a serious long-term role for the right person.

About the role:
You will be helping us keep operations running smoothly while also supporting business growth.

You must be able to:
Think clearly under pressure
Follow instructions properly
Learn quickly
Communicate confidently in English
Take ownership of problems
Spot issues before they become bigger problems
Suggest better ways of working
Use ChatGPT / Claude properly to improve speed and quality
Handle guests, cleaners, owners and leads professionally

This role will start part-time at 20 hours per week at $4 per hour during the initial trial period.

If you prove you are the right person, hours and rate can increase based on performance.

UK working hours are preferred.

Key responsibilities:
Handle guest messages calmly, quickly and professionally
Resolve guest issues within agreed boundaries
Coordinate cleaners, contractors and internal tea ---------- mbers
Check that properties are ready for guest arrivals
Protect reviews, ratings and brand reputation
Update property owners clearly when issues happen
Follow existing SOPs correctly
Create and improve SOPs where needed
Identify recurring problems and help fix the root cause
Follow up leads and potential new clients
Support outreach to landlords, investors and property owners
Help improve systems, templates and workflows
Use ChatGPT / Claude to improve communication, outreach and efficiency

Growth responsibilities

This is not just an inbox role.

We want someone who can also help the business grow.

This may include:
Following up inbound leads
Contacting potential landlords, investors and property owners
Helping with outreach messages
Tracking leads properly
Supporting basic negotiation
Improving owner communication
Helping improve listings and guest experience
Identifying weak points in the business
Suggesting ways to improve revenue, reviews or operations

Required skills and experience:
Minimum 1 year hands-on Airbnb, ---------- , VRBO, Agoda, Expedia or short-term-let experience
Excellent written and spoken English, C1 or above
Strong problem-solving ability
Clear communication
Good judgement under pressure
Strong organisation and time management
Ability to follow instructions exactly
Comfortable using ChatGPT or Claude for real work tasks
Commercial mindset, not just task completion
Confident speaking to guests, cleaners, owners and leads
Proactive and able to work without micromanagement

Nice to have:
Experience with PMS software
Experience with PriceLabs, Beyond or dynamic pricing tools
Experience with CRM or lead tracking
Experience with SOPs and process documentation
Experience with social media, outreach or basic marketing
Experience working with UK, US, Canadian or Australian clients

What success looks like after 90 days:
Guest messages are handled quickly and confidently
Issues are resolved without unnecessary escalation
Owners receive clear and professional updates
Cleaner and contractor communication is organised
SOPs are followed and improved
Leads are followed up consistently
You identify problems before being told
You suggest better ways of working
You become someone the business can rely on

Important application instructions:
To prove you have read the full description, include the word airus26 at the very top of your application.

Then answer the following questions clearly:
Confirm your English level.
Confirm your ID score.
Confirm how many jobs you are currently working.
Confirm your Airbnb, ---------- , VRBO, Agoda, Expedia or short-term-let experience.

Q1 – Too many tasks at once
You start the day with 15 planned tasks.
By midday, 5 urgent issues appear:
A guest cannot access a property
A cleaner says they cannot attend a same-day turnover
An owner is asking for an urgent update
A new landlord lead is ready for a call
A guest is asking for a refund due to a minor issue

How do you d ---------- what gets done today and what gets pushed back?

In your answer, explain:
Your priority order
What you handle immediately
What you acknowledge but schedule later
What you escalate
How you make sure nothing gets forgotten
How you communicate delays to stakeholders
What gets moved to tomorrow and why

Q2 – Lead follow-up and growth
A landlord lead spoke to us last week and seemed interested, but has not replied since.
They own a 3-bedroom property in a good area. They told us they are comparing us with another management company and are mainly worried about fees.

What would you do next?

In your answer, explain:
What follow-up message you would send
What value points you would focus on
What proof or reassurance you would provide
How you would avoid sounding desperate
How many times you would follow up before closing the lead
What you would record in the CRM or tracker
What would make this a good or bad lead

Q3 – AI use in operations and growth
We expect this role to use ChatGPT or Claude properly, not lazily.
Give two specific examples of how you would use AI in this role.

Your answer must include:
One example for improving operations
One example for helping business growth
What information you would give the AI
How you would check the output before using it
One thing you would never allow AI to d ---------- on its own

Applications will be rejected if:
You do not include airus26
You do not answer the questions
Your answers are vague or generic
Your answers look fully copied from ChatGPT
You do not have relevant short-term-let experience
You are working multiple full-time jobs
You cannot work during UK hours

Hiring process:
Shortlisted candidates will proceed to the next stage of the hiring process.

The full hiring process may include:
Further written assessment
Short video test
Practical operations task
Final interview
Paid trial for the strongest candidate

We are looking for someone who is honest, sharp, reliable, fast to learn and serious about building a long-term role with our company.