Operations & Growth Coordinator (Full-Time)

TV Installer (USA) – Operations & Growth Coordinator (Full-Time)
Mission

During shift, run the daily operations side of MountUpTV as the business grows every day.

This is not a traditional virtual assistant position. You will be responsible for ensuring customers receive an excellent experience from first contact through completed installation while continuously generating new business opportunities.

You are expected to solve problems independently, and continuously improve operations.

Working Hours

Monday – Sunday (Rotating Schedule with other Co-Worker)

Primary Coverage:
8:00 PM – 3:00 AM Philippine Time

This aligns with daytime business hours in the Washington DC Metro area.

Core Responsibilities:

*Customer Operations
*Answer incoming phone calls
*Respond to SMS inquiries
*Respond to emails
*Respond to website inquiries
*Schedule customer appointments
*Update customers on appointment status
*Handle customer questions professionally
*Contractor Operations
*Dispatch jobs to contractors
*Coordinate appointment times
*Confirm job acceptance
*Track technician arrival
*Follow up until every job is completed
*Resolve scheduling conflicts

Marketing & Growth

Every day:

*Publish Facebook content
*Publish Instagram content
*Publish Google Business Profile updates
*Post Craigslist advertisements
*Post on Facebook Marketplace (where appropriate)
*Research additional advertising opportunities
*Monitor lead sources
*Track campaign performance

All content should be created using ChatGPT, AI content toools, and approved only when necessary.

Administrative Operations:

*Update CRM
*Organize customer records
*Maintain contractor information
*Upload job photos
*Track reviews
*Maintain business documentation
*Daily Business Improvement

Every week, identify at least one improvement that could help the business grow or operate more efficiently.

Examples:

*Better advertising ideas
*Improved customer communication
*New lead sources
*Process improvements
*AI automation opportunities

Ownership and initiative are expected.

Success Metrics
You are responsible for helping improve:

*Customer response time
*Jobs booked
*Jobs completed
*Google reviews
*Marketing consistency
*Contractor responsiveness
*Customer satisfaction

Compensation

Base Salary:
17,500 PHP per Month salary.
Bonus: 400 Pesos Per Every Daily SALE!

Example:
2 completed bookings = 800 PHP bonus daily!
5 completed bookings = 2,000 PHP bonus daily!

Required Skills
*Excellent English communication
*Professional phone etiquette
*Strong organizational skills
*Comfortable learning new software
*Able to multitask under pressure
*Strong problem-solving ability
*Comfortable using AI tools including ChatGPT

Our Culture
We value:

*Ownership
*Accountability
*Speed
*Professionalism
*Continuous improvement

If something needs to be done, do it.
If something can be improved, improve it.
If something is missing, communicate it immediately.

We are building a modern technology-enabled home services company and every tea ---------- mber plays an important role in our success.