Operations Coordinator / Customer Service & Data Entry Specialist (Remote)

Compensation: $600-$700/month (Based on experience)

About Us

We are a fast-growing home service company specializing in fireplaces, chimneys, air duct services, and related residential services across Florida. We are looking for a highly organized and detail-oriented Operations Coordinator to help manage daily operations, customer communications, and job tracking.

Responsibilities

* Manage and monitor company WhatsApp groups daily
* Respond to incoming customer inquiries professionally and promptly
* Follow up with customers regarding appointments, estimates, and completed work
* Track all open and closed jobs throughout the day
* Maintain accurate records in Workiz CRM
* Enter and update customer information, invoices, and job details
* Keep Excel spreadsheets updated with daily activity and job status
* Verify technician job closings and ensure all information is properly documented
* Create daily reports showing:
* New jobs booked
* Completed jobs
* Open jobs
* Closed sales
* Pending estimates
* Coordinate communication between office staff, technicians, and management
* Ensure all customer interactions and job updates are properly logged

Requirements

* Excellent written and spoken English
* Strong customer service skills
* Previous experience with CRM systems (Workiz experience is a major advantage)
* Strong Excel and Google Sheets skills
* High attention to detail
* Ability to multitask and manage multiple conversations simultaneously
* Reliable internet connection and computer
* Ability to work independently with minimal supervision
* Strong organizational and reporting skills

Preferred Qualifications

* Experience working for home service companies
* Experience in dispatching, scheduling, or office administration
* Experience managing WhatsApp communications and customer support
* Knowledge of data entry and reporting procedures

Performance Expectations

* Maintain accurate daily records of all jobs and customer interactions
* Ensure no open jobs are left untracked
* Provide clear daily and weekly operational reports
* Maintain professional communication with customers at all times
* Help improve operational efficiency and accountability throughout the company

We are looking for someone dependable, organized, proactive, and committed to helping our company grow through excellent customer service and accurate operational tracking.