Operations Coordinator – Client Success

Full-Time | 9:00 AM – 5:00 PM CST

## About the Role

We are looking for an Operations Coordinator who will serve as the bridge between our clients and our internal team.

This role is responsible for ensuring clients receive exceptional support, communication, and follow-through throughout their journey with us. You will help coordinate onboarding, monitor client satisfaction, facilitate communication, and proactively address concerns before they become problems.

The ideal candidate is highly organized, proactive, relationship-driven, and comfortable communicating with executives and business owners.

This role is heavily client-facing and requires excellent communication skills, professionalism, and strong attention to detail.

## Key Responsibilities

* Coordinate client onboarding and transitions
* Schedule and facilitate client check-ins
* Monitor client satisfaction and engagement
* Support trial-to-full engagement transitions
* Manage client records and documentation
* Coordinate client feedback and surveys
* Track client concerns and escalation items
* Ensure timely follow-up on client requests
* Maintain accurate records within company systems
* Partner with Operations, Recruiting, and Leadership teams

## Non-Negotiable Requirements

* Outstanding verbal and written English communication
* Strong attention to detail
* Professional executive presence
* Highly organized and dependable
* Strong follow-through and accountability
* Comfortable leading and participating in meetings
* Positive attitude and solution-oriented mindset

### Do Not Apply If

* You dislike meetings
* You avoid difficult conversations
* You struggle with organization
* You need constant supervision
* You are looking for freelance work or side projects


## Preferred Experience

* Customer Success
* Account Management
* Client Services
* Project Coordination
* Operations Support
* Executive Support
* B2B Client Relations

Experience supporting U.S.-based clients is highly preferred.


Benefits

* Health Insurance
* Paid U.S. Federal Holidays
* Paid Time Off
* Long-Term Career Growth
* Ongoing Training & Development

Important Information

This is a full-time position working:

**Monday–Friday**
**9:00 AM – 5:00 PM CST**

We are seeking professionals looking for long-term career growth, not freelancers or individuals managing multiple clients.

How to Apply

Submit:

1. Recent Loom Video

Loom Video Instructions

Please answer:

* Tell us about yourself
* Walk us through your professional background
* Describe your client-facing experience
* Share a time you successfully resolved a client issue
* Explain why you are a strong fit for this role

Applications without a Loom video will not be considered.