Operations Coordinator

Do you thrive on keeping corporate clients happy while keeping operations running smoothly behind the scenes? TruGuard Security is hiring a hybrid Operations Coordinator. Your mission is dual-focused: protect and nurture our client relationships while organizing the remote operational logistics that keep our security teams successfully deployed on the ground.

Key Responsibilities
Client Retention & Care: Build strong relationships with property managers and corporate clients, serving as their primary escalation contact for service requests, updates, or immediate issues.

Operational Performance Safeguards: Maintain high client satisfaction scores by conducting regular quality check-ins and feeding field observations back to operations.

Roster Oversight & Accountability: Partner with the scheduling desk to ensure guard placements meet specific client post rules, handling disciplinary actions or roster replacements if a guard fails client expectations.

Data Auditing: Routinely audit shift data and digital i ---------- sheets to verify data accuracy before it is processed for client review or billing.

Qualifications
4+ years of experience in B2B Client Management, Account Management, or High-Level Customer Success roles.

Flawless corporate-level English communication skills, both written and spoken.

Excellent relationship-building, conflict-resolution, and organizational multitasking skills.

Ability to work fixed US PST hours and stay reachable for critical client or dispatch emergencies outside standard shifts.

SALARY: Competitive; Commensurate with qualifications, WF ---------- trics experience, and quality of service.

How to Apply: Send a message with the subject line exactly matching the job title listed above.

Please include:

A link to your updated resume/CV.

A link to a 1–2 minute video introduction via Loom or Google Drive (Introduce yourself, highlight your background handling workforce schedules, employee attendance, or client relations, and explain why you are the best fit for our operations team).