Operations & Automation Assistant (Part-Time)

BMPC Concrete and Bug-Man Pest Service are Florida-based service companies seeking a detail-oriented Operations & Automation Assistant to help improve lead management, CRM systems, business automations, and administrative processes.

This is not a generic virtual assistant position. We are looking for someone who enjoys building systems, improving workflows, and helping growing service businesses operate more efficiently.

Current systems:

- WordPress (Elementor)
- GorillaDesk
- CallRail
- Gmail
- Google Sheets
- Google Business Profile
- AI tools

Responsibilities:

- Monitor and organize incoming leads
- Review website form submissions
- Monitor CallRail call activity
- Maintain GorillaDesk CRM records
- Build and improve automation workflows
- Create and maintain Google Sheets tracking systems
- Assist with WordPress updates
- Help organize Gmail and lead-routing systems
- Assist with Google Business Profile posting
- Assist with estimate preparation and follow-up
- Create and maintain process documentation
- Work with AI tools to improve efficiency

Preferred Skills:

- Zapier
- ----------
- WordPress
- Google Sheets
- CRM administration
- CallRail
- Webhooks and API integrations
- AI tools
- Process improvement and documentation

Required Test:

A customer submits a form on our WordPress website.

Describe how you would automatically:

1. Send an SMS notification to the owner
2. Create a lead in GorillaDesk
3. Add a lead record to Google Sheets
4. Send a confirmation email to the customer
5. Prevent duplicate lead entries

Please explain which tools you would use and why.

Bonus Question:

A customer submits a website form on Friday at 6:00 PM.

The owner misses the email.

Describe how you would ensure the lead is not lost.

To apply, include:

- Resume
- Relevant automation experience
- Examples of Zapier, ---------- , CRM, or WordPress projects you have built
- Your answers to both questions

Please begin your application with the words:

BMPC SYSTEMS

Applications that do not begin with BMPC SYSTEMS will not be considered.