Operations Admin

Full-Time Operations Admin

I am hiring a full-time remote Operations Admin

This role is ideal for someone with experience supporting a home service, trade, or field service business. You will manage the company’s back-office operations, maintain accurate job records, monitor technician activity, prepare reports, and support payroll verification.

I am looking for someone who is organized, detail-oriented, process-driven, and able to work independently while the business owner and technicians are in the field.

Key Responsibilities

CRM and Job Record Management

* Manage customer and job records in Housecall Pro
* Maintain accurate job statuses and documentation
* Confirm completed jobs include notes, photos, and invoices
* Correct missing or inaccurate customer information
* Maintain job checklists and operational records
* Coordinate job photos through CompanyCam
* Flag incomplete jobs and outstanding items

KPI Tracking and Reporting

* Prepare a weekly KPI dashboard
* Track completed jobs and revenue
* Monitor outstanding customer invoices
* Track technician job counts
* Report operational concerns requiring attention
* Maintain accurate Google Sheets trackers
* Present reports in a clean, decision-ready format

Payroll and Time Tracking Support

* Monitor technician time entries daily
* Identify missing clock-ins and clock-outs
* Review hours recorded against scheduled jobs
* Flag payroll or time-tracking discrepancies
* Prepare payroll summaries for approval
* Maintain technician hours and job count trackers

Technician Accountability

* Create and maintain technician responsibility documents
* Document daily operational expectations
* Track job documentation compliance
* Monitor recurring scheduling or performance issues
* Identify job overruns and missed appointments
* Update internal SOPs as procedures change

Scheduling and Operations Support

* Assist with scheduling and dispatch changes
* Communicate approved updates to technicians
* Send customer scheduling updates when needed
* Coordinate with the answering service
* Identify intake errors before jobs move forward
* Proactively report operational issues

AI-Assisted Operations

* Use AI tools to draft SOPs and reports
* Assist with KPI dashboard preparation
* Support operational documentation
* Help develop AI-assisted workflows
* Complete required AI training and certification

Required Qualifications

* At least 2–3 years of operations administration experience
* Experience supporting U.S.-based clients
* Home services, trades, or field service experience
* Experience using Housecall Pro or a similar CRM
* Strong Google Sheets skills
* Ability to build trackers without pre-made templates
* Experience tracking job records and technician data
* Payroll verification or time-tracking experience
* Strong written English communication
* High accuracy in data entry and documentation
* Comfortable using AI tools such as Claude or Gemini
* Able to work independently with limited supervision
* Available during U.S. Eastern business hours

Preferred Qualifications

* Plumbing, HVAC, or electrical industry experience
* Direct Housecall Pro experience
* CompanyCam experience
* Jobber or ServiceTitan experience
* Experience supporting a small business owner
* Experience creating SOPs and accountability documents
* Dispatch or field technician coordination experience
* Experience preparing KPI and payroll reports

Application Process

Please send the following:

* Updated CV
* Brief summary of your operations administration experience
* Details of your home service or trade industry experience
* Summary of your Housecall Pro or field service CRM experience
* Brief explanation of your Google Sheets experience
* Details of your payroll or technician time-tracking experience


Email: ----------
Subject: Operations Admin – Home Services

Candidates who carefully follow the application instructions will be prioritized.

Important: Please clearly explain your experience with Housecall Pro, Jobber, ServiceTitan, or another field service CRM.