Operations Admin

We're Downtown Corporate Housing, a mid/short-term rental company managing high-performing homes in Virginia. Our guests expect 5-star stays. Our owners expect tight operations, fast responses, and no loose ends.
That’s where you come in.
We’re hiring an Operations Admin VA to help us behind the scenes. Damage claims, cleaner invoices, refund tracking, guest chargebacks — all the little fires that pop up after checkout. We need someone who can stay organized, follow through, and keep things moving even when the rest of the team is offline.
What You’ll Be Doing:
• Send a short daily update in Slack (what you finished, what’s pending)
• File insurance damage claims with proper documentation
• Fill in light guest or messaging support as needed messages via HostBuddy, Airbnb, VRBO, and Slack threads
• Escalate maintenance or access issues using internal SOPs
• Track vendor invoices and flag missing ones
• Help log maintenance receipts and guest refunds
• Flag urgent or unusual cases for internal review and documentation
• Coordinate refunds, chargebacks, and expense tracking with our bookkeeper
• Follow up with cleaners, vendors, and field staff to confirm resolution and updates
This is a detail-heavy role. If you like checklists, folders, and clear finish lines, you’ll do great here.
A Bit About You:
• You’re organized, dependable, and don’t need to be micromanaged
• You write clearly and double-check your work
• You’ve done some kind of MTR/STR, admin, or bookkeeping support before
• You’re comfortable using Spreadsheets, Slack, and maybe a PMS like Hospitable
The Job:
• Full-time, 8 hours per day, 5 days per week
• Shift: Monday through Friday, 2 PM to 10 PM Eastern Time
• Starting pay is $3.50 USD/hour
• 13th month pay is included
• First raise after 6 months, second after 12 months based on performance
• One full week of training (Monday through Friday) before you begin your regular shift
• After training, your shift will rotate every 90 days to support team needs

How to Apply:

Email us at ---------- with the subject line “I want to be an ops assistant” Include a link to your OnlineJobs.ph profile in the email. We’ll reply with a Google Form. Fill it out completely. One of the questions will ask your age — to show you're paying attention, answer "40". Only complete applications will be reviewed.
We’re excited to find someone who wants to grow with us and help keep the backend of this business running smooth.