Office CSR/Manager

Virtual Assistant (HVAC Company) – Part-Time to Full-Time

Company: All Around Cooling & Heating
Location: Remote

We’re looking for a reliable Virtual Assistant to help support our growing HVAC company. This role is ideal for someone who is organized, tech-savvy, detail-oriented, and able to communicate professionally with customers and team members.

Responsibilities:

* Answer and return customer messages
* Schedule service calls and appointments
* Follow up on estimates and unsold leads
* Manage CRM and customer records
* Create and schedule social media posts
* Request customer reviews
* Update Google Business Profile posts
* Data entry and spreadsheet management
* Assist with marketing and lead generation
* Coordinate with office staff and technicians

Requirements:

* Excellent written and spoken English
* Strong customer service skills
* Reliable internet connection and computer
* Experience with Google Workspace
* Ability to learn new software quickly
* Organized and self-motivated
* HVAC, home service, or construction industry experience is a plus

Preferred Experience:

* FieldPulse, HighLevel, ServiceTitan, or similar CRM
* Facebook and Google Business Profile management
* Basic graphic design using Canva
* Lead generation and follow-up

Hours:

* Flexible schedule
* Part-time with opportunity for full-time

To Apply:
Please send:

1. Resume
2. Brief introduction video (1-2 minutes)
3. Desired hourly rate
4. Previous VA or customer service experience
5. Examples of work (if available)

We’re a veteran-owned, family-owned HVAC company based in Utah focused on providing honest service and building long-term customer relationships.