[Night shift] Technical Support (Javascript, HTML, CSS)

OVERVIEW - BOOST COMMERCE

- We're Boost Commerce, a global team of eCommerce experts who are driven by our clients' success. Whether if it's setting up and optimizing Shopify stores, customizing themes, or providing consultation and white label services, we'll get it done professionally.
- We remove the technical headaches of running an online store so that owners can focus on growing their business, increasing conversion rates, and making more sales.
- Located in over 5 countries and working with customers from more than 100 countries, we're a remote team first. This culture allows us to invest in the best people without being limited by geography.
- We give you the freedom to get your job done from wherever makes you the happiest and most productive. Aside from our remote culture, we also regularly have online/offline meetups to connect everyone and make sure you get the necessary support you need to complete your work.
- If you're responsible, talented, and would love to work anywhere on this lovely, blue planet (and not a boring cubicle), come join our team and let the journey begin!

KEY RESPONSIBILITIES

- Utilize Javascript/CSS/HTML to setup and customize our app for customer's store.
- Troubleshoot technical issues and provides possible resolutions.
- Respond to and follow up on support inquiries by email, chat and phone.
- Support Customer Success team (L1-tier) in technical problems.
- Work closely with Partners to implement their requirements and sustain good partnerships.
- Collaborate with other Dev teams for cross-functional integrations.
- Properly escalate unresolved issues to appropriate internal teams.
- Document technical knowledge in the form of Knowledge base articles.

BASIC QUALIFICATIONS

- Strong Technical background in Computer Science, Software Engineering or a related technology field preferred
- Proficient understanding of Javascript, HTML, CSS.
- Proficient English reading and writing skills.
- Good at problem-solving and debug skills.

NICE TO HAVE

- Communicate fluently in English.
- Have track of record in e-commerce.

BENEFITS

- Day-off: 14 days/year
- Salary for the 13th month.
- Year-end Bonus base on your proficiency
- Salary review every 6 months
- Local healthcare plan
- Free online learning. Reimbursement for selected online courses.
- 100% remote culture. Live and work from wherever you feel happiest.

JOB TYPE

- Full-time

WORKING TIME

- From Monday to Friday with working time 4:00 pm to 1:00 am, take turn on Saturday.

CONTACT US

- Email: ----------