NEMT Dispatcher & Invoicing Assistant Application

Remote NEMT Dispatcher & Invoicing Assistant

Vinces Dependable Transport
Non-Emergency Medical Transportation
Remote
Must be available during U.S. Pacific Time business hours
Full-Time or Part-Time
Based on experience

We are a growing Non-Emergency Medical Transportation company looking for a reliable, organized, and detail-oriented **Remote Dispatcher & Invoicing Assistant** to join our team.

This role is perfect for someone who is comfortable handling patient transportation scheduling, communicating with drivers and clients, and managing invoicing for private-pay transportation services. Philippines-based remote applicants are welcome, and experience supporting U.S.-based companies is a plus.

**Key Responsibilities:**

Schedule and coordinate patient transportation trips.

Set up dispatch schedules for daily, weekly, and recurring rides.

Communicate with patients, family members, caregivers, facilities, and drivers.

Confirm pickup times, drop-off locations, appointment times, and special transportation needs.

Monitor driver status and update trip details as needed.

Keep accurate records of completed trips, cancellations, no-shows, and schedule changes.

Prepare and send invoices to private-pay clients.

Track payments, balances, unpaid invoices, and follow-ups.

Maintain organized spreadsheets, billing logs, and client records.

Provide professional customer service by phone, text, and email.

Protect patient and client information with strict confidentiality.

**Preferred Experience:**

NEMT dispatching experience preferred.

Medical transportation, home health, healthcare admin, customer service, or virtual assistant experience is helpful.

Experience with invoicing, billing, payment tracking, or QuickBooks/Square/Stripe is a plus.

Comfortable using Google Sheets, Excel, email, phone systems, and scheduling software.

Strong English communication skills.

Highly organized and able to multitask.

Reliable internet, computer, headset, and quiet workspace.

**Ideal Candidate:**

You are dependable, professional, and calm under pressure. You can communicate clearly, keep schedules organized, follow up with clients, and make sure transportation and invoicing are handled accurately. You understand that patient transportation requires attention to detail, compassion, and confidentiality.

**To Apply:**

Please send your resume and a short message answering the following questions:

1. Do you have dispatching, transportation, or healthcare admin experience?
2. Have you handled invoicing or payment tracking before?
3. Are you available to work U.S. Pacific Time hours?
4. What tools or software have you used for scheduling, spreadsheets, or invoicing?
5. What is your desired hourly rate?