LEAD GENERATION

Evening / Weekend Intake Coordinator (Remote | Part-Time | US Mortgage Team)**

About Us
Andrew Russell is a top-producing mortgage executive based in the New York tri-state area, ranked #1 in New York State and a four-time Mortgage Broker of the Year. His team specializes in purchase mortgages, refinances, jumbo loans, and investor financing for clients referred by top real estate agents, past clients, and Andrew’s large social media audience.

We are hiring an **Evening / Weekend Intake Coordinator** to serve as the first point of contact for inbound leads that come in outside normal business hours.

This is a highly important role. Many of our highest-value clients reach out during evenings and weekends — especially after open houses or after work hours — and we need someone dependable who can respond quickly, professionally, and warmly.

We’ll train you on the mortgage side of the business. What matters most is your professionalism, communication skills, reliability, and attention to detail.



What You’ll Do

* Answer and respond to inbound calls, texts, and leads during assigned hours
* Gather and accurately document required lead information
* Follow scripts and processes while still sounding natural and personable
* Coordinate appointments and ensure proper lead handoff to the daytime team
* Maintain organized records inside our CRM system



You’ll Be a Great Fit If You:

* Have excellent spoken English with a warm, confident phone presence
* Write professional emails and text messages
* Are highly detail-oriented and consistent
* Have experience as a VA, customer service rep, intake coordinator, or similar role
* Are comfortable using CRM software (GoHighLevel/GHL experience is a plus)
* Have reliable high-speed internet, a quality headset, and backup power/internet
* Can commit consistently to the required schedule
* Can follow systems and scripts carefully while maintaining a human approach



Bonus Points If You Have:

* Experience in the US mortgage, real estate, title, or finance industries
* Experience working with US-based clients
* Familiarity with RingCentral, Calendly, or similar tools



Schedule

**Monday – Friday:** 5:30 PM – 9:00 PM
**Saturday:** 9:00 AM – 6:00 PM
**Sunday:** 10:00 AM – 4:00 PM

Approx. **32.5 hours per week**

**Note:** US holidays are off. Reliability is extremely important for this role.



How to Apply

Please send the following with a subject line (WEEKEND_YOURNAME)

1. Your resume

2. A voice recording using the script below (so we can hear your English and phone presence):
[ ---------- ]( ---------- )

3. A short paragraph describing a difficult customer interaction you handled and what you learned from it

4. Your available start date and time zone

5. Three professional references (we will contact them)

We’re looking for someone dependable, professional, and long-term who takes pride in doing things the right way.

NOT FOLLOWING INSTRUCTIONS WILL NOT BE ENTERTAINED