L2/L3 Systems Engineer Position

Company: MSP based in CA, USA
Location: Remote
Hours: 8:00 AM – 5:00 PM PST

About Us

We are a growing Managed Service Provider (MSP) based in CA, USA, providing end-to-end IT solutions to our clients. We’re seeking a Level 3 Systems Engineer who excels in infrastructure design, advanced troubleshooting, and project implementation. If you are a reliable professional who thrives in a fast-paced environment and takes ownership of your work, we’d love to hear from you.

Key Responsibilities

-Plan, design, and execute infrastructure projects such as server deployments, migrations, and upgrades.
-Lead Microsoft 365, Azure, and on-prem server migrations and integrations.
-Manage and maintain Windows Server environments (AD, DNS, DHCP, Group Policy).
-Configure and maintain virtualization platforms (VMware, Hyper-V).
-Serve as an escalation point for Level 1 and 2 technicians for advanced troubleshooting.
-Manage cloud environments (Azure, Microsoft 365, AWS if applicable).
-Participate in technical planning, documentation, and client communication.
-Work closely with project managers and internal teams to ensure smooth delivery.

Requirements

1. 5+ years of IT infrastructure or systems administration experience (MSP experience preferred).
2. Expertise in Microsoft Server, Active Directory, Microsoft 365, and Azure.
3. Strong understanding of networking (firewalls, routing, VPNs, VLANs, and switching).
4. Experience with backup and disaster recovery tools (Datto, Veeam, etc.).
5. Familiarity with RMM tools (Ninja, ConnectWise, or similar).
6. Excellent communication, documentation, and problem-solving skills.
7. Certifications (Preferred): Microsoft (MCSA, Azure Admin), VMware VCP, CompTIA Network+/Security+.

What We’re Looking For
-Reliable and accountable, able to meet deadlines and maintain consistent performance.
-Must be willing to take on occasional after-hours work when required for critical tasks or projects
-Fast and stable internet connection and a capable device.
-Have backup plans for power and internet outages.
-Self-motivated, organized, and able to work independently with minimal supervision.

Reliability & Work Environment
We value dependability and accountability. Candidates must have:
-A quiet, dedicated workspace with stable power and internet.
-A primary and backup internet connection and power backup solution.
-A reliable device (laptop or desktop) capable of handling professional IT workloads.

How to Apply
1. To be considered, you must submit the following:
2. Your CV / Resume
3. A short video introduction (introduce yourself, share your background, and why you’re a great fit)

Applications without a video will be ignored.

Please send your application with the subject line:
“Applicant for an "L2/L3 Systems Engineer Position”

Thank you!