Implementation Manager

CALLING ALL IMPLEMENTATION TITANS! ARE YOU READY TO JOIN THE TOP 1%?

ArboStar is looking for the best - the unstoppable, detail-obsessed project dynamos who define what a perfect client launch looks like.

ArboStar is an innovative SaaS platform that helps tree care, landscaping, and field service companies grow their businesses through smart automation and powerful tools. We make daily operations easier while helping our clients make the planet greener.

To maintain our high standard of client satisfaction across the globe, we are expanding our elite Implementation Team. We're seeking the best-of-the-best Implementation Manager who can guarantee a seamless, world-class onboarding journey for every new client.

What You’ll Do
As an Implementation Manager, you’ll guide new clients - primarily tree care and landscaping businesses -through a seamless onboarding experience. Your responsibilities will include:
- Leading onboarding and setup for new clients, ensuring smooth adoption of ArboStar tools
- Maintaining proactive communication and follow-ups throughout the onboarding journey
- Performing custom system configurations, integrations, and workflow setups
- Assisting with data migration and creating necessary client forms
- Collaborating with developers and submitting or reviewing Jira requests
- Conducting live product training sessions and explaining platform functionalities
- Monitoring client payments and performing timely follow-ups if needed
- Identifying and executing upsell opportunities for additional products and features
- Updating internal and external knowledge base articles
- Partnering with Sales, Customer Success, and Product teams to deliver a unified client experience

What We’re Looking For
- 2+ years of experience in Implementation, Customer Support, Onboarding, Training, or Member Services (preferably in SaaS or tech)
- Exceptional English (C2 level) with little to no accent - confident in speaking, writing, and presenting
- Excellent presentation and communication skills
- Highly organized, detail-oriented, and able to manage multiple clients independently
- Experience collaborating with developers or QA teams using Jira or similar tools
- Proficiency with CRM and project management systems (HubSpot, Pipedrive, Asana, Google Suite, etc.)
- Comfortable working remotely in the Eastern Time Zone (9 AM – 5 PM ET)

Nice to Have
- Experience working with tree care, landscaping, or field service companies
- Familiarity with data migration or workflow automation
- Understanding of onboarding metrics such as completion, engagement, and retention

Compensation & Benefits
- 10 paid vacation leaves per year
- A paid day off on your birthday or special day
- Opportunity to work in the green industry, helping to make our planet greener
- A bonus system currently being developed for future implementation
- Supportive, remote-first culture focused on growth and impact

Ready to Grow with Us?
If you’re passionate about client success, thrive in a fast-paced environment, and want to make a real difference - we’d love to meet you.
Help us make the world a little greener, one implementation at a time - APPLY NOW via onlinejobs or in our careers page - ----------