Hybrid Software Engineer & Technical Support (Remote – Cebu Preferred)

About Us
We are a fast-growing U.S.-based SaaS company focused on revenue operations automation and compliance. Our platform empowers marketing, sales, and web operations teams to ensure their systems are reliable, compliant, and data-accurate. We believe in building technology that integrates seamlessly into how people work—without compromising speed, flexibility, or trust.

Position Overview
We’re hiring a Hybrid Software Engineer & Technical Support Specialist to join our remote-first team. This entry-level role blends software development, quality assurance, and technical support engineering, giving you broad exposure to product development, engineering and customer enablement.
You’ll work directly with our Customer Success and Support teams—learning what users need, how they interact with our platform, and where they run into friction. Then, you'll partner with our engineering team to build solutions that improve the product and user experience. You’ll grow quickly, guided by a senior team that values learning, quality, and curiosity.
This is an internal-facing role—no live customer chat or video support required—but you'll play a vital role in helping us respond faster, fix smarter, and build better. There will be two to three local meetings with other tea ---------- mbers in Cebu a year, with potential for additional in person team collaboration.

Key Responsibilities
Software Development (40%)
Design and implement small product features, bug fixes, and internal tools based on real-world feedback.
Collaborate with senior engineers during sprint planning, code reviews, and product refinement.
Build and maintain solutions that improve user experience, scalability, and support efficiency.

Software QA & Testing (30%)
Test new product features and critical workflows prior to release.
Reproduce issues, verify fixes, and document test cases and results.
Contribute to long-term test coverage and automation planning.

Technical Troubleshooting & Support (30%)
Collaborate with Customer Success to investigate and document customer issues.
Review customer accounts for setup issues, misconfigurations, or optimization opportunities.
Recommend and configure internal solutions within customer environments.
Maintain internal support documentation and process improvement guides.



What You’ll Learn
How great SaaS products are built, tested, and improved over time.
How customer support insights can drive product innovation.
How to write production-quality code and collaborate in a high-trust engineering culture.
How world-class customer success, support, and engineering teams work together.


Qualifications
Must Have:
1–2 years of experience in a technical role (internships, QA, support, or dev projects).
Familiarity with at least one programming language (JavaScript, React, Vue preferred).
Strong problem-solving skills, clear written communication, and curiosity to learn.
Organized and self-motivated in a remote environment.
Excellent English writing skills and attention to technical detail.

Nice to Have:
Experience with QA automation tools (e.g., Cypress, Playwright, Selenium).
Familiarity with tools like GitHub, Postman, Azure DevOps, SQL.
Prior experience working remotely for a U.S.-based team.
Exposure to sales/marketing platforms like Salesforce, HubSpot, or Adobe or Front-end Web Development

Working Hours & Compensation
Flexible schedule with at least 1 hour daily overlap with U.S. Eastern Time.
40 hours/week full-time.
Competitive compensation based on experience.
Performance bonuses and growth opportunities in software engineering, QA automation, or product.