High-Level VA for Fast-Growing Marketing Company (Support + Operations + AI)

We’re a fast-growing marketing company looking for a highly organized Virtual Assistant to help with customer support, backend operations, content management, and day-to-day execution.

This is not an entry-level VA role.

We need someone who is detail-oriented, fast, reliable, and capable of thinking independently. You should be comfortable communicating with clients, following systems, and helping keep operations running smoothly without constant supervision.

If you need step-by-step instructions for every task, this probably isn’t the right fit.

If you enjoy organization, systems, communication, and improving workflows, keep reading.

Your Responsibilities:

Responding to customer support emails professionally and efficiently
Following support processes and internal SOPs
Assisting with basic tech support tasks
Uploading and formatting emails, blogs, and content
Scheduling and posting social media content
Keeping systems, spreadsheets, and internal tasks organized
Helping ensure nothing falls through the cracks

AI Expectations (Important):
We actively use AI tools to improve speed and efficiency.

However, we are NOT looking for someone who replaces their thinking with AI.

You should know how to use AI to:

Improve quality
Speed up workflows
Organize ideas
Assist with drafting and formatting

But you must still:

Think critically
Catch mistakes
Verify accuracy
Use judgment
Communicate like a real human

If your workflow is simply copying and pasting AI output without reviewing it carefully, this role will not be a fit.

What We’re Looking For:

Strong written English
Excellent attention to detail
Organized and dependable
Able to follow processes carefully
Comfortable learning new tools quickly
Strong communication skills
Able to work independently and take ownership
Positive attitude and professional communication

Bonus Experience (Not Required):

Customer support

Email marketing platforms
Social media scheduling
Marketing or operations support
AI-assisted workflow experience

Hours & Pay:

Approximately 20 hours/week to start
Opportunity for long-term growth
Competitive pay based on experience

How To Apply:
Please include:

A short introduction about yourself
Your experience with customer support or operations
Examples of AI tools you currently use in your work
One example of how AI improved your workflow WITHOUT replacing your own thinking
The word “READY” in your subject line so we know you read the full post