GoHighLevel Client Success Specialist - Full Time, Work From Home

We are expanding and need a full-time GoHighLevel Client Success Specialist to help our clients get up and running, get the most from the platform, and resolve their day-to-day questions.

This is a permanent position. We're looking for someone who wants to stay with our company long term, work alongside our existing team (Filipinos and Australians), and continue to learn and upgrade their skills toward mastery.

This is a broad role. You'll be across the majority of GHL's functionality so you can help clients with whichever features matter to them, deliver training, resolve support requests, and carry out small build projects. You won't be the deepest technical specialist on the team (we have automation specialists and web/funnel designers for that), but you'll be the capable, client-facing all-rounder who keeps clients confident and moving forward.


## WHAT YOU'LL BE DOING

* Deliver new client training via Zoom, walking clients through the features relevant to their business
* Assist with onboarding new clients, including supporting our onboarding specialist with the data migration process
* Handle client support requests, most of which you'll resolve by providing clear written how-to instructions, a Loom video, or a pre-recorded video from our user training library
* Escalate the small number of support requests that require GHL technical support, and track them through to resolution for the client
* Build simple funnels in functional terms - placing forms, buttons and other elements on pages and testing that everything works (our web designers handle the visual design, so you won't need design skills)
* Build simple workflows as part of client projects
* Implement small paid projects at the request of clients
* Communicate clearly and professionally with clients throughout, in both written and spoken English

On more complex projects, you'll have backup from our team to help with the more challenging tasks. You're never left alone with a hard problem.


## LEARNING AND GROWTH

You'll have the opportunity to deepen your GHL expertise and to work with AI tools as part of your role. We invest in our team's growth and provide training. If you enjoy learning and want to move toward mastery of the platform, you'll fit in well here.


## REQUIREMENTS

* 1-2 years of hands-on experience using GoHighLevel across a broad range of features (ideal)
* Previous client-facing work experience - for example customer support, customer success, account management, onboarding, or training. This is a requirement.
* Clear, confident written and spoken English, and comfort speaking with clients on Zoom with screen sharing
* A good working knowledge across most GHL functions: subaccounts, CRM and pipelines, forms, calendars, conversations, funnels, workflows and settings
* The ability to build simple funnels (functionally) and simple workflows
* A background in other IT work - such as networking, technical support, or another technical role - will be an advantage


## KEY PERSONAL QUALITIES

1. Client-focused and patient
2. "Can do" attitude
3. Takes initiative and is efficient
4. Strong problem solver who can work things out without hand-holding
5. High attention to detail
6. Reliable and consistent with communication and availability


## THE DETAILS

This is a full-time position, 40 hours per week. We pay the 13th month in December. We also provide time off in lieu if we need you to work outside your regular hours to meet a deadline. We will expect to be your only employment; we are not interested in people working for multiple clients or running side businesses.

We'd prefer that you work 8am - 4pm Philippines time, as this aligns with the business day here in Australia: 11am - 7pm Sydney time.

Salary: US$900 - US$1,100 per month, depending on experience.


## ABOUT US

We are Clientflow, an Australian GoHighLevel agency focussed on providing SaaS software to white collar services businesses, such as mortgage brokers, real estate services businesses, surveyors, education and training companies, and financial services businesses.

We operate at a higher level of technical competence than most other GoHighLevel agencies. We've built a reputation for technical excellence and outstanding customer service that we will expect you to continue. Because of our reputation, clients trust us to build very sophisticated solutions in GoHighLevel for them. Few HighLevel agencies tackle implementation projects as complex as the ones we routinely complete.


## APPLYING FOR THIS ROLE

Please detail how well your experience matches the requirements above when applying. Include any references that you have from previous employers for similar work, especially client-facing work.

After reviewing applications, we'll hold a short initial interview, followed by a technical skills assessment as a second step.

DO NOT use an AI tool to write your application for this role. We want to hear from you in entirely your own words.

Feel free to also ask any questions that you have about the role and the work involved.

NOTE: Do not contact us through other channels about this role. The only way to be considered for this position is to apply through this website (onlinejobs.ph).