GoHighLevel Client Success & Operations Manager (Part-Time, Long-Term Growth Opportunity)

CLIENT SUCCESS & AUTOMATION MANAGER
(GoHighLevel Expert)

Part-Time to Start | Growth Opportunity | Remote

ABOUT TRUENORTH AUTOMATION SOLUTIONS

TrueNorth Automation Solutions helps small businesses, churches, nonprofits, and service-based organizations improve operations, automate processes, generate more leads, and create better client experiences.

We don't sell software.

We help organizations identify operational bottlenecks, improve systems, and implement practical automation solutions that help them grow.

As our company grows, we are looking for someone who can become a key part of the operation and eventually grow into a larger leadership role.

ABOUT THIS ROLE

This is NOT a traditional Virtual Assistant position.

This is NOT a "willing to learn GoHighLevel" position.

You must already know your way around GoHighLevel.

We are looking for someone who combines:

• GoHighLevel expertise
• Client success experience
• Project coordination skills
• Operational organization
• Ownership and initiative

We need someone who can help keep projects, clients, automations, and follow-ups moving without constant supervision.

Some days you'll be building workflows.

Some days you'll be onboarding clients.

Some days you'll be following up with leads, updating systems, coordinating projects, or solving problems before they become bigger issues.

You need to be comfortable doing all of it.

WHAT YOU'LL BE DOING

GOHIGHLEVEL MANAGEMENT

• Configure and deploy workflows
• Set up missed-call text-back automations
• Build and maintain lead nurture campaigns
• Manage pipelines and opportunities
• Create and update forms and surveys
• Configure calendars and appointment systems
• Test and troubleshoot automations
• Assist with client onboarding inside GHL
• Support A2P 10DLC compliance and setup
• Build and maintain automation systems for businesses, churches, and nonprofits

CLIENT SUCCESS

• Monitor and respond to client inquiries
• Coordinate onboarding activities
• Ensure projects remain on schedule
• Follow up with clients when needed
• Maintain a positive client experience
• Ensure no lead, prospect, or client falls through the cracks

OPERATIONS & PROJECT MANAGEMENT

• Maintain CRM accuracy
• Track leads and opportunities
• Create and update SOPs and documentation
• Coordinate project deadlines
• Maintain organized records and systems
• Identify operational bottlenecks and process improvements
• Provide regular status updates

SOCIAL MEDIA & COMMUNICATION SUPPORT

• Monitor company inboxes and inquiries
• Coordinate social media content scheduling
• Help ensure timely responses to messages and comments
• Support marketing and communication activities when needed

BONUS EXPERIENCE

Experience with any of the following is a plus:

• Churches and nonprofit organizations
• Volunteer management systems
• Prayer request workflows
• Event registration systems
• Email marketing
• SMS marketing
• AI tools such as ChatGPT, Claude, Gemini, or similar platforms
• Marketing automation

WHO WILL THRIVE IN THIS ROLE

You create order from chaos.

You don't wait to be told every step.

You notice problems before they become emergencies.

You are organized without being rigid.

You communicate professionally and confidently.

You enjoy improving systems and helping businesses grow.

You take ownership.

You are the type of person who sees something slipping and fixes it before someone has to ask.

WHO THIS ROLE IS NOT FOR

This role is not a fit if you need detailed instructions for every task.

This role is not a fit if you are learning GoHighLevel for the first time.

This role is not a fit if you prefer waiting for assignments rather than taking initiative.

REQUIRED EXPERIENCE

• GoHighLevel experience
• Strong written and verbal English communication
• Excellent organizational skills
• Ability to work independently
• Reliable internet connection
• Strong attention to detail

HOW WE START

This role begins part-time.

We want to see how you work.

You want to see how we operate.

If it is a strong fit for both sides, responsibilities and compensation may grow as the company grows.

90-day performance review.

Potential compensation increases based on performance, expanded responsibilities, and company growth.

APPLICATION INSTRUCTIONS

To confirm you read this entire posting, begin your application with:

Operational Backbone

Please submit:

1. Your GoHighLevel experience
2. Examples of workflows, automations, or systems you have built
3. Your experience with client success, project management, or operations
4. A 2–3 minute Loom video introducing yourself and explaining why you are a good fit for this role

Applications without the phrase "Operational Backbone" and a Loom video may not be considered.