General Virtual Assistant

Australian Client | Part-Time | Remote

About the Role

We are seeking a versatile, proactive, and detail-oriented General Virtual Assistant to support a growing Australian-based business. This role is ideal for someone who can confidently handle a variety of tasks across customer service, marketing, social media management, graphic design, and administration.

The successful candidate will play a key role in supporting daily operations and ensuring a seamless experience for both customers and internal stakeholders.

Key Responsibilities

Customer Service & Phone Support
Serve as the first point of contact for incoming customer calls
Provide professional, friendly, and efficient customer support
Handle general inquiries and escalate concerns to the appropriate team when necessary


Email Marketing
Assist with planning and executing email marketing campaigns
Manage mailing lists and maintain campaign databases
Support content formatting, scheduling, and basic performance reporting

Social Media Management
Create, schedule, and manage content across social media platforms
Develop engaging posts aligned with brand guidelines
Monitor engagement and respond to comments and messages as appropriate

Graphic Design Support
Utilize Adobe Illustrator, Photoshop, and InDesign to support design projects
Create marketing materials, social media graphics, and basic layouts
Maintain brand consistency across all visual assets

General Administrative Support
Provide day-to-day administrative assistance
Perform data entry, document preparation, and file management
Assist with ad hoc tasks and special projects as required


Requirements
Proven experience in virtual assistance, customer service, or a similar role
Familiarity with email marketing platforms and social media management tools
Basic to intermediate proficiency in Adobe Creative Suite (Illustrator, Photoshop, and InDesign)
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Ability to work independently and manage multiple priorities effectively

Why Join Us?

Be part of a dynamic and growing team supporting a remote workforce
Gain exposure to diverse business operations and client environments
Opportunity to contribute to process improvements and business growth
Work in a collaborative and supportive remote environment

If you are a proactive and adaptable Virtual Assistant who thrives in a fast-paced remote setting, we would love to hear from you.