Full-Time Virtual Assistant – Vacation Rental Operations and Guest Experience

We are a collective of growing vacation rental companies managing portfolios of short-term rental properties across the United States. Our mission is to deliver exceptional guest experiences, maximize property performance, and build scalable systems that support sustainable growth.
We are seeking an experienced, highly effective, organized, and results-driven Virtual Assistant with exceptional communication and customer service skills to become a key member of our team.
The ideal candidate is proactive, detail-oriented, resourceful, and capable of working independently while maintaining a high standard of professionalism. This role requires outstanding guest communication abilities, excellent written and spoken English, strong problem-solving skills, and a commitment to delivering exceptional guest experiences.
We are looking for someone who values integrity, accountability, continuous learning, innovation, and long-term growth. If you take ownership of your work, enjoy solving problems, embrace technology and AI, and are excited to contribute to a growing organization, we would love to hear from you.
Key Responsibilities
Guest Communication & Customer Service
Deliver exceptional customer service and hospitality to prospective and current guests.
Respond promptly and professionally to guest inquiries, booking requests, and support issues.
Manage guest communications before, during, and after each stay.
Resolve guest concerns and challenges efficiently while maintaining a positive guest experience.
Build strong guest relationships that contribute to repeat bookings and positive reviews.
Help maintain consistent 5-star reviews through excellent communication and service.
Reservation & Revenue Management
Manage reservations, booking modifications, cancellations, and guest inquiries.
Monitor calendars, availability, and booking performance.
Adjust pricing and availability to maximize occupancy and revenue.
Support revenue management strategies and booking optimization initiatives.
Property Operations
Coordinate with cleaners, maintenance personnel, contractors, and vendors.
Ensure properties remain guest-ready and maintained to company standards.
Monitor operational issues and ensure timely resolution.
Assist in creating, documenting, and improving Standard Operating Procedures (SOPs).
Track key performance indicators (KPIs) and support operational improvements.
Identify opportunities to increase efficiency and reduce operational bottlenecks.
Listing Management & Marketing
Maintain and optimize listings across Airbnb, VRBO, and other booking platforms.
Update listing content, amenities, photos, and property information.
Create engaging marketing and social media content using Canva and other tools.
Assist with marketing initiatives designed to increase visibility, bookings, and guest retention.
Develop guest re-engagement campaigns to encourage repeat bookings.
AI, Automation & Innovation
Utilize AI tools and other technologies to improve communication, productivity, marketing, and operations.
Identify opportunities for automation and workflow improvements.
Recommend innovative solutions that improve efficiency, guest satisfaction, and business performance.
Stay current with industry trends, emerging technologies, and best practices.
Special Projects
Support business development initiatives and special projects as assigned.
Demonstrate flexibility and adaptability in taking on new responsibilities.
Contribute ideas that help the company scale, improve systems, and achieve strategic goals.
Required Qualifications
Minimum 1 year of experience in vacation rental, short-term rental, Airbnb, or VRBO operations.
Experience managing or supporting 15+ vacation rental properties.
Previous Airbnb and/or VRBO customer service experience required.
Exceptional customer service and hospitality skills.
Excellent written and spoken English with strong grammar, spelling, and communication abilities.
Proven experience handling guest inquiries, complaints, conflict resolution, and issue management.
Experience using Airbnb, VRBO, OwnerRez, and related property management software.
Strong organizational, multitasking, and time-management skills.
Excellent attention to detail and follow-through.
Strong problem-solving and critical-thinking abilities.
Tech-savvy and comfortable learning new systems and software quickly.
Ability to work independently with minimal supervision.
Reliable computer, dedicated workspace, and high-speed internet connection.
Schedule & Commitment
Full-time position.
Thursday through Monday.
8:00 AM – 7:00 PM EST.
Must be consistently available during scheduled working hours.
We are seeking a long-term tea ---------- mber who is committed to growing with the company.
What We're Looking For
The ideal candidate demonstrates:
Integrity, honesty, and professionalism.
Exceptional customer service and communication skills.
Strong work ethic and commitment to excellence.
Accountability and ownership of responsibilities.
Reliability and consistency.
Initiative and proactive problem-solving.
Adaptability and flexibility in a fast-paced environment.
A growth mindset and commitment to continuous learning.
Creativity and innovation when improving processes and solving challenges.
The ability to leverage AI and technology effectively to produce better results.
A team-first attitude and willingness to contribute beyond assigned tasks.
Genuine interest in building a long-term career with our organization.
What We Offer
Long-term career opportunity.
Stable and growing organization.
Supportive and collaborative team environment.
Opportunities for professional development and advancement.
Increasing responsibility and leadership opportunities for high performers.
The opportunity to make a meaningful impact on a growing business.
Application Instructions
Please apply through the application link provided here:
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In addition, submit a detailed cover letter and include the words "Integrity" and "Growth" in your application.
Please provide the following information:
Professional Experience
Number of vacation rental properties you have managed or supported.
Total years of experience in vacation rentals, short-term rentals, Airbnb, or VRBO operations.
Experience using Airbnb, VRBO, OwnerRez, and other property management systems.
Description of your customer service and guest communication experience.
Examples of challenging guest situations you successfully resolved.
Employment History
Current or most recent employer.
Length of employment.
Reason for leaving or seeking a new opportunity.
What lessons you learned from your previous role and how they contributed to your professional growth.
Availability & Commitments
Current work schedule and availability.
Any current employment, freelance work, consulting engagements, businesses, educational programs, or other commitments.
Any anticipated responsibilities or commitments that may affect your availability within the next 12–24 months.
Confirmation that you can commit to a full-time, long-term position.
Technology & AI Experience
Internet speed test results (download and upload).
Computer specifications.
Experience using ChatGPT, AI tools, automation platforms, or other technology to improve productivity and results.
Examples of processes you have improved through automation or technology.
Compensation
Expected hourly rate or monthly salary.
Earliest available start date.
Additional Information
Why do you believe you are an excellent fit for this position?
Why are you interested in a long-term opportunity?
Your professional goals for the next 3–5 years.
Serious, qualified applicants only. Use high apply points and include your detailed relevant experience history.
Applications that do not include the requested information may not be considered.
We are looking for a motivated, innovative, and growth-oriented professional who values integrity, takes ownership of their work, embraces technology, and is excited to build a long-term career with our team.