Full-Time Virtual Assistant (Customer Support Specialist)

Job Overview
We are looking for a reliable, detail-oriented Virtual Assistant to join our team full-time. In this role, you will be responsible for providing excellent customer support and ensuring a smooth experience for our customers across multiple platforms.

Key Responsibilities

Respond to customer inquiries via email and support tickets in a timely and professional manner
Manage and resolve customer issues using Zendesk
Process and manage orders through WooCommerce
Handle shipping and order tracking using ShipStation
Monitor customer satisfaction and escalate issues when necessary
Maintain accurate records of customer interactions
Assist with general administrative tasks related to customer support

Requirements

Fluent in English (written and spoken)
Proven experience in a customer service role
Hands-on experience with:
Zendesk
WooCommerce
ShipStation
Strong communication and problem-solving skills
High attention to detail and organization
Ability to work independently and manage time effectively
Looking for full-time, long-term employment

Application Instructions (IMPORTANT)
To be considered for this role, you must submit:

Your updated resume
A short video introduction (1–2 minutes) explaining:
Your experience in customer service
Your familiarity with Zendesk, WooCommerce, and ShipStation
Why you are a good fit for this role
Screening Question:
Briefly describe your experience with Zendesk, WooCommerce, and ShipStation. Include specific tasks you have performed using each tool.
Attention to Detail Check:
At the top of your application, include the phrase: "Customer First Always" and briefly explain (2–3 sentences) why customer experience is important in an ecommerce business.

Applications that do not follow all instructions will not be considered.

Work Details

Full-time position (40 hours per week)
Remote (work from home)
Competitive pay based on experience

We are looking for someone who is dependable, proactive, and committed to delivering excellent customer service. If that sounds like you, we’d love to hear from you!