Full-Time Customer Support & eCommerce Product Assistant

About Us
We run two growing eCommerce businesses:

Extac Outdoors – outdoor, knives, 4WD and adventure gear

Oh Happy Home – eco-friendly rugs and homewares

We’re expanding and need a reliable full-time remote assistant to help with customer support and product uploads across multiple platforms.

? The Role

This is a full-time position working Monday–Friday, 8:00AM to 4:30PM Sydney time.
(That’s 5:00AM–1:30PM / 6:00AM–2:30PM Philippines time, depending on daylight savings).

Main Responsibilities

Customer Support

Answer phone calls (via VOIP/AU number forward)

Reply to customer emails, chat, and social media inquiries

Process refunds, track orders, liaise with warehouse

Product Uploads & Catalogue Management

Add and update products on Shopify, Neto, and Amazon Seller Central

Write/edit titles, bullet points, descriptions, and tags

Upload images and optimise listings for SEO

Maintain spreadsheets for products and stock

Other Tasks

Set up discount codes, bundles, and promotions

Assist with marketing/admin projects (influencers, launches)

? Requirements

Excellent English writing and speaking skills (clear, professional phone manner)

Typing speed 50+ WPM (please provide a test screenshot)

Prior eCommerce experience (Shopify, Amazon required; Neto experience a plus)

Strong attention to detail and ability to follow processes

Reliable internet, good headset, and a quiet workspace

???? Compensation & Benefits

Full-time: 40 hours per week

Salary range: PHP45,000 – $60,000 PHP per month, depending on skills & experience

Long-term role with career growth opportunities

13th-month pay & performance bonuses after probation

???? How to Apply

Please send:

A short intro about yourself and your past experience in customer support and eCommerce.

A screenshot of your typing speed test ( ---------- ).

A quick voice recording (1–2 minutes) introducing yourself.

Examples of Shopify or Amazon product listings you have worked on.