Full-Time Credit Repair Operations Admin / Client Success Manager

We are a fast-growing credit repair and funding company looking for a full-time team member who understands credit repair, disputes, client communication, Zoho CRM, operations, and lead follow-up. This person must be organized, proactive, dependable, and comfortable helping with both backend operations and occasional sales/cold calling when needed.

This is not just a basic admin role. We need someone who understands how to help manage a fast-growing credit repair and funding business, support clients, assist with disputes, help with follow-up, and at times assist with sales, lead follow-up, and cold calling when needed.

The ideal person is someone who can wear multiple hats, stay organized under pressure, communicate well in English, and help us keep the business running smoothly as new leads and clients come in daily.

This role is full-time

We are looking for someone who can work with us full-time, long-term, and grow with the company.

What We’re Looking For

We are looking for someone who:

Has experience in the credit repair industry

Understands how to read and review consumer credit reports

Knows how to assist with credit disputes

Understands negative items such as:

collections

charge-offs

late payments

repossessions

evictions

bankruptcies

hard inquiries

outdated personal information

Has experience using Zoho CRM

Can manage client communication and updates

Can follow up with leads through calls, SMS, and email

Is comfortable doing cold calling or sales follow-up when needed

Is highly organized and can help improve systems and workflow

Can assist with team coordination, hiring support, and operational tasks

Has strong English speaking and writing skills

Is proactive and does not need to be micromanaged

Main Responsibilities

Your responsibilities may include:

Credit Repair / Client Support

Assist with reviewing client credit reports

Help prepare and organize dispute information

Support the dispute process and client file management

Track client progress and ensure files are updated properly

Follow up with clients regarding required documents, updates, and next steps

Help keep client accounts organized and moving forward

CRM / Operations

Manage and update Zoho CRM

Keep lead and client records organized and accurate

Track communication, appointments, notes, and follow-ups

Help improve internal systems and operational workflow

Help make sure no leads or clients fall through the cracks

Support onboarding for new clients

Lead Follow-Up / Sales Support

Follow up with inbound leads quickly

Call warm leads who submitted information through ads or forms

Assist with appointment setting and confirmations

Help re-engage missed leads and no-shows

Occasionally assist with cold calling

Support basic sales conversations and move prospects toward booking or enrolling

Admin / Team Support

Help manage day-to-day admin tasks

Assist with team coordination

Support hiring-related tasks when needed

Help keep projects, tasks, and communication organized

Assist leadership with operational support as the company grows

Required Skills

To qualify, you should have experience with most of the following:

Credit repair experience

Dispute process knowledge

Zoho CRM experience

Strong communication skills

Customer service experience

Sales or lead follow-up experience

Cold calling confidence

Strong organization and attention to detail

Ability to multitask

Ability to follow SOPs and improve workflows

Reliable internet and quiet work environment



++++++++.Bonus If You Have ++++++++++++

These are a plus, but not required:

Experience in business funding or personal funding

Experience in appointment setting

Experience managing virtual teams

Experience hiring or assisting with recruitment

Experience with SMS/email follow-up systems

Experience with automation tools and AI tools

Experience in a fast-paced agency or service-based business