Full-Time Call Setter & Lead Coordinator (Remote)

Full-Time Call Setter & Lead Coordinator (Remote)

Location: Remote

Schedule: Monday-Friday, 8:00 AM - 4:00 PM Eastern Time (U.S.)

Compensation:

* $4.00 USD per hour
* Full-time (40 hours per week)
* $50 USD bonus for every successful sale closed from your lead coordination
* Paid bi-weekly via PayPal
* Paid time off U.S. and Philippine holidays
* 10 days paid time off

About the Role:

We are seeking a highly responsive, professional, and dependable Call Setter & Lead Coordinator to join our growing team.

This position is not for someone looking for a temporary side job. We are looking for a long-term tea ---------- mber who wants to grow with the company.

You will be responsible for handling inbound leads through phone calls and SMS, entering information into our database, coordinating appointments, and connecting potential customers with businesses and our sales representative.

This is a time-sensitive role. Leads must be answered quickly, phone calls/sms must be answered, and communication must be prompt and professional.

Responsibilities:

* Answer inbound phone calls from prospective leads
* Respond to inbound SMS messages
* Return missed calls promptly
* Qualify incoming leads
* Accurately enter lead information into our database
* Coordinate appointments between prospects and our sales representative
* Prospect and contact businesses that may be interested in receiving the leads you intake
* Transfer qualified opportunities to business owners and sales closers
* Maintain detailed and accurate records in Airtable
* Follow company SOPs and documented processes
* Communicate daily through Slack
* Provide excellent customer service to U.S.-based clients

Requirements

* STRONG spoken and written English.
* STRONG interpersonal communication and rapport building skills
* Clear and professional phone communication skills
* Comfortable answer phone calls
* Previous experience in customer service, appointment setting, sales, lead generation, or call center environments
* Strong organizational skills and attention to detail
* Reliable computer or laptop
* Stable high-speed internet connection
* Quiet workspace suitable for professional phone conversations
* Ability to work independently and follow established processes
* Strong communication and interpersonal skills with internal team
* Punctual and dependable

Tools Used:

* Slack
* Airtable
* Cloud-based calling and SMS platform
* Internal SOPs and training videos

Training - We provide:

* Detailed SOPs
* Step-by-step training videos
* Direct training from management
* Ongoing coaching and support

Performance Expectations:

We believe in taking care of our team and creating a positive work environment. In return, we expect professionalism, accountability, responsiveness, and consistent performance.

This role involves performance and call monitoring to ensure quality standards are maintained. Tea ---------- mbers who consistently perform well will have opportunities for increased responsibility and growth as the company expands.

Punctuality, responsiveness, and communication are critical to success in this role.

Trial Period:

All new hires will begin with a trial period to evaluate:

* Communication skills
* Reliability
* Responsiveness
* Ability to follow instructions
* Overall job performance

REQUIRED APPLICATION INSTRUCTIONS:

To be considered for this position, you MUST submit:

1. Your resume
2. Internet speed test results
3. A custom video created specifically for this application

Custom Video Requirements:

* Why you are a good fit for this role
* Your experience handling inbound leads
* Your experience with cold calling, appointment setting, or sales
* Your experience communicating with U.S.-based customers
* Your ability to manage live phone calls and SMS conversations simultaneously
* Why you are interested in a long-term position

Applications that do not include a custom video will not be reviewed.