Forward Deployed Engineer (FDE) – Client Operations

Forward Deployed Engineer (FDE) – Client Operations
Location: Remote – Philippines
Employment Type: Full-time
Reports to: Founder

About Velocity Voice
Velocity Voice is a conversational AI-powered dialing platform processing 500,000+ calls per day for enterprise insurance clients. We help carriers and agencies scale their outbound operations with intelligent dialing, AMD optimization, and real-time analytics.

The Role
We're hiring a Forward Deployed Engineer to own the technical success of our managed services clients. You'll be embedded in client accounts—managing lead flow, optimizing dialer performance, troubleshooting issues, and ensuring campaigns hit their numbers. This isn't traditional support. You'll be part engineer, part strategist, part operator.
The goal: transition clients from self-service onto committed contracts where we take the wheel and deliver results.

What You'll Do

Own end-to-end performance for a portfolio of client accounts on managed service contracts
Configure and optimize dialer campaigns—pacing, AMD settings, retry logic, time-of-day routing
Manage lead ingestion, list hygiene, and segmentation to maximize contact rates
Monitor real-time dashboards and proactively fix issues before clients notice
Work with APIs to build integrations, pull data, and automate workflows
Analyze campaign performance and recommend optimizations (connect rates, conversion, cost per contact)
Serve as the primary technical point of contact—fielding questions, troubleshooting, and training clients
Document processes and build playbooks for scaling the managed services function
Collaborate with engineering on product feedback and feature requests from the field


What We're Looking For

2-4 years in a technical customer-facing role (solutions engineer, technical CSM, support engineer, or similar)
Comfortable working with APIs—can read documentation, make requests, debug integrations
Strong analytical chops—you can look at campaign data and know what levers to pull
Experience with telephony, dialers, or contact center operations is a major plus
Fast learner who can pick up new systems and figure things out independently
Excellent written and verbal English—you'll be on calls and Slack with US-based clients
Process-oriented but scrappy—can build structure while moving fast
Available for overlap with US business hours (at least 4-5 hours daily)


Nice to Have

Experience with insurance lead generation (ACA, Medicare, Final Expense)
Familiarity with FreeSWITCH, VoIP, or SIP
SQL or basic scripting ability
Background in performance marketing or lead gen operations

Why Join Juiced?
You'll get deep exposure to cutting-edge dialing and AI infrastructure while working directly with a strong lead who will train and mentor you. This role has clear upward mobility — top performers will take on more ownership, coach new hires, and potentially move into team lead positions as we scale.

Compensation
Competitive salary based on experience. This is a high-impact role with room to grow as we scale the managed services business.

To Apply
Send a brief note on why you're a fit and include examples of technical problems you've solved for clients.