Expert Customer Support Agent (Shopify eCommerce DTC Brand) - ASAP

Job Description:We are a fast-growing Direct-to-Consumer (DTC) eCommerce brand operating on Shopify. We need a highly experienced, reliable Customer Support Agent to start immediately.

Responsibilities:

Manage daily customer inquiries via email, live chat, and social media.
Process refunds, order cancellations, and track shipments directly in Shopify.
Resolve issues professionally regarding shipping delays, damaged items, and product questions.
Maintain our high customer satisfaction (CSAT) rating.

Requirements:

Minimum 2+ years of experience in eCommerce customer support.
Expert-level proficiency with Shopify (mandatory).
Hands-on experience with helpdesk tools (Gorgias, Zendesk, or Re:amaze).
Flawless written English skills with excellent grammar and tone.
High-speed, stable internet connection with a backup power/internet solution.

How to Apply:To ensure you read this description, please start your application with the word "SHOPIFY ROCKSTAR" and briefly outline your specific experience handling Shopify orders.