Expert Customer Service Agent

Our e-commerce brand is growing rapidly, and we’re seeking an experienced and resourceful Customer Service Expert with a strong background in fashion dropshipping to join our team. This is a part-time position with strong potential of becoming full time quickly for someone who can take ownership of our return/refund funnel and reduce refund % through smart systems and customer handling. Please apply with the word ‘Loop’ before you introduce yourself.

You must be proficient in:

- Handling CS for fashion dropshipping stores (must)
- Shopify, Gorgias/Re:amaze/Zendesk, etc. (must)
- Building return/refund SOPs that keep refund rates low (must)
- Working directly with suppliers and fulfillment agents

Requirements:

- Proven track record of keeping refund rates low for fashion ecom stores.
- Fluent in English (must be great at warm, clear communication).
- Can plug in tested return/exchange templates and backend workflows.
- Has experience managing CS for general fashion stores.

What We Offer:

- Competitive pay based on experience.
- Bonus based on performance KPIs (refund %).
- Flexible working hours and long-term position.

Please answer the following questions in your application:
1 How many fashion ecom stores have you worked with as a CS agent?
2 What’s the lowest refund rate you’ve maintained and for how long?
3 Do you have return/refund SOPs/templates you can bring in right away?

If you meet the requirements, we’d love to work with you. Apply now and help us scale with a world-class customer experience. Please apply with the word ‘Loop’ before you introduce yourself.

Best regards,
MJ