Experienced Support Representative (Remote EST time zone)

**PLEASE READ THE ENTIRE POST BEFORE APPLYING**

Summary:
Forbes Riley Media is seeking a ROCKSTAR Live/Email Support Representative. The successful candidate will be able to speak, read and write native level English. The successful candidate will also be looking for a long term work opportunity with a growing company that they can grow with.

About Us:
Forbes Riley Media is an entrepreneur education company that elevates its clients to take control of their dreams and create high-level, functioning businesses. Having taught thousands of students, Forbes Riley and her team have changed countless lives with thousands joining her private group just to hear more everyday.

Why Us:
- Flexibility & Work Life Balance!
- Long term work opportunity (average tea ---------- mber is 2+ years)
- Fully remote
- Great opportunity for growth in a dynamic organization.

Job Type:
- Long Term
- Full-Time
- High-level

Schedule: Monday - Friday, hours are subjectable to what is going on that week.

Location:
Virtual, Remote Position

Pay: $4/Hourly (starting)

Requirements:
Ability to work during Eastern Standard Time Zone
Strong English written and verbal communication skills
Customer service experience
Strong internet connection (live speed test will be required during the final interview)
Someone with minimal outside work commitments
Takes written and videoed directions well
Strong problem-solving and analytical skills
Ability to multitask and prioritize tasks effectively
Knowledge and desire to learn the relevant products and services of the company
Good time management and attention to detail
High school diploma or equivalent; Associates or Bachelor's degree preferred.



The Ideal Candidate: (not a deal breaker if you don’t fit all of these)
Great attitude! Willing to learn and grow!
Has answered emails through HelpDesk before
Can attend live training and stay focused throughout the duration, providing: links, support and guidance to students.
Has completed SOP for a past job and can complete them while being detail oriented
Has strong organization skills with the ability to tag/organize support emails correctly
Has a knowledge base of how to use GoHighLevel (detailed directions given)
Other miscellaneous tasks along the lines of data entry
Looking to join a fun, growth oriented team
Is looking for long term, Full-Time work and growth in an emerging company

Responsibilities:
Responding to customer inquiries in a timely and professional manner
Troubleshooting and resolving technical issues reported by customers
Identifying and escalating complex issues to higher-level support teams
Maintaining accurate and updated records of customer interactions and support issues
Assisting customers with account-related issues and providing guidance on product features and usage
Collaborating with other departments to ensure customer satisfaction and resolve any issues
Continuously updating knowledge of company products and services
Meeting or exceeding individual and team performance metrics
Communicating and collaborating effectively with tea ---------- mbers and other departments

Softwares:
Help Desk
Gmail
Notion
GoHighLevel
Active Campaign
Clickfunnels
NMI
Stripe
Zoom
----------
Google Drive

Does this sound like you would be a great fit?! If so…
A positive attitude is the most important quality for this role. We’re looking for someone upbeat, eager to grow, and excited to learn. Don’t worry about the software skills — we’ll provide full training to set you up for success.

How to apply:
Send us your resume (in PDF format)
A screenshot of your internet speed from a speed tester
Exact specifications of your laptop specs you would be using for the virtual work
Include the subject line “I’m an olympic champion”
No more than 3 sentences on your biggest accomplishment in the work environment within the last 5 years?
Send all the above to ----------

We look forward to hearing from you!

PS. If the how to apply directions are not followed exactly, your application will be immediately rejected.