Experienced Shopify Support Rep for High-Volume Jewelry Store

We run a busy Shopify jewelry store and need an experienced customer support rep who can handle real ecommerce customer issues without constant hand-holding.

This is not for beginners. You should already understand Shopify order lookup, tracking questions, shipping delays, refunds, cancellations, custom/personalized products, and upset customers.

You will help with:

* Checking order status in Shopify
* Answering tracking and shipping delay questions
* Helping customers choose or fix bracelet sizes
* Handling engraving/custom order questions
* Responding to refund, cancellation, replacement, and damaged item requests
* Following our saved replies/SOPs
* Escalating anything serious or unusual

**Requirements:**

* Shopify customer support experience required
* 2+ years ecommerce support experience preferred
* Strong written English
* Good judgment with upset customers
* Detail-oriented and able to follow instructions exactly
* Reliable internet and consistent daily availability
* Able to work some US/PST hours

Experience with jewelry, personalized products, 17TRACK, Track123, AfterShip, or Trustpilot is a plus.

**Pay:**
$880.00 - $1,075.00 per month depending on experience and skill.

Please do not apply if you are new to ecommerce support or if you send generic copy-paste applications.

To apply, put **ECOM SUPPORT PRO** as the first line of your message.

Then answer:

1. What Shopify or ecommerce brands have you supported before?
2. How many customer emails/chats can you handle per day?
3. What hours can you work in PST?
4. What is your expected monthly salary?
5. What is your internet speed?

Also write replies to these customer messages:

**Customer 1:**
“I ordered 10 days ago and my tracking has not moved. Is this a scam?”

**Customer 2:**
“I bought the 19cm bracelet but I need 23cm. Can you change it?”

**Customer 3:**
“This was supposed to be a gift and now it’s late. I want a refund right now.”

Only applicants who answer the test will be considered.

**Important for the test:**
Please answer the customer scenarios in your own words. We are testing your real customer support judgment, tone, and problem solving. Generic AI generated, copied, or robotic answers will not be considered.