Executive Assistant

EXECUTIVE ASSISTANT / VIRTUAL ASSISTANT (FLUENT ENGLISH REQUIRED)

ABOUT US

We are a fast-growing residential cleaning company looking for a highly organized, proactive, and reliable Executive Assistant to help manage our daily operations and customer communications. This role is critical to ensuring our team stays organized, our customers remain satisfied, and our business runs smoothly.

We are seeking a long-term team member based in the Philippines who has excellent English communication skills and can confidently speak with customers over phone, email, and text. Clear, professional communication is extremely important for this role.

POSITION OVERVIEW

As our Executive Assistant, you will serve as the operational backbone of the company. You will coordinate schedules, manage customer communications, assist with payroll calculations, follow up on outstanding payments, and ensure no customer inquiry falls through the cracks.

This is a full-time remote position with opportunities for growth and increased responsibility.

KEY RESPONSIBILITIES

Manage and optimize daily schedules for cleaning technicians.

Coordinate appointments, route adjustments, and schedule changes.

Reschedule clients when touch-ups or service issues arise.

Communicate schedule updates clearly to both customers and staff.

Answer customer inquiries via phone, email, and text.

Handle customer concerns professionally and efficiently.

Provide cleaning service quotes and pricing information.

Follow up with customers to ensure satisfaction after service.

Track outstanding customer balances and follow up on overdue invoices.

Collect customer payments and maintain accurate records.

Calculate payroll for staff based on hours worked and company guidelines.

Verify timesheets and attendance records.

Prepare payroll information for management review.

Manage the company inbox daily.

Respond to customer inquiries promptly.

Ensure no leads or customer requests are missed.

Maintain organized records and documentation.

REQUIREMENTS

Fluent spoken and written English.

Excellent phone communication skills.

Previous experience as an Executive Assistant, Virtual Assistant, Customer Service Representative, Dispatcher, or Operations Coordinator.

Strong organizational and multitasking abilities.

Excellent attention to detail.

Ability to work independently and solve problems proactively.

Comfortable handling customer concerns and difficult conversations.

Experience using Gmail, Google Calendar, Google Sheets, and Google Docs.

Reliable internet connection and quiet work environment.

PREFERRED EXPERIENCE

Experience working with cleaning companies, home service businesses, HVAC, plumbing, landscaping, or similar service industries.

Experience with scheduling and CRM software.

Payroll, bookkeeping, or invoicing experience.

Customer service and sales experience.

WHO WE ARE LOOKING FOR

A highly organized and dependable professional who takes initiative and does not require constant supervision.

Someone who genuinely enjoys helping customers and solving problems.

A strong communicator who can confidently represent our company.

Someone who can manage multiple priorities while maintaining a high level of accuracy and professionalism.

A team member interested in growing with our company long term.

TO APPLY

Please send the following:

A brief introduction about yourself.

A summary of your relevant experience.

A voice recording introducing yourself in English.

Your internet speed test results.

Your expected monthly salary for full-time work.

Applications without a voice recording may not be considered.