Excellent English Speaking & Writing Assistant

We are a company based in the U.S. and hiring an assistant to help manage our English speaking and writing clients.

Requirements:
- You must be excellent in both speaking and writing in English
- Available to work Monday through Friday, from 12:00 pm to 5:00 pm MST (part-time) or 9:00 am to 5:00 pm MST (full-time)
- Must have a Gmail account and quickly respond
- Reliable phone connection
- Reliable and fast internet connection
- Must be VERY friendly and have excellent customer service skills

This position will start part time (12:00 pm to 5:00 pm) and based on performance you may increase to full-time hours.

The main responsibilities is to handle client questions or requests, then forward the inquiry to our programmers, designers, etc. for the answer or to process the request. Then send the client the update once completed. It is a position of being in the middle and directing requests to the right team, majority will be done through email.

Please answer the following questions when you respond:
1. Have you handled VA or customer service responsibilities by phone for U.S. English speaking clients?
2. How many years of experience do you have as an assistant or customer service representative?
3. Do you have a solid internet connection?
4. Do you have a reliable phone connection?

The following are NOT required but are helpful is you have previous experience. Please note each that applies to you:
a) Previous experience with working on WordPress themes
b) Have worked for a technology or website development company
c) Previous experience with graphic design
d) Have managed a large team
e) Experience in content / article writing in English
f) Sales experience in English

NOTE: Make sure you include any of these in your reply, the above listed are not required but it is a plus. When you respond, make sure to place "eswva" in the very first line so we know that you have read through the entire job listing.